NHS 999 Emergency Call Taker Winchester, England
Job description
NHS 999 Emergency Call Handler
Are you a patient and understanding person who has a customer service background? Do you have good listening & verbal skills with high levels of attention to detail? If so, the NHS 999 Emergency Call Handler role may be for you.
South Central Ambulance Service are looking to recruit a number of resilient NHS 999 Emergency Call Handlers to join our teams based in Bicester, Oxfordshire on a full and part time basis. Can you be the calm and level-headed influence when others are overtaken by their emotions?
As a 999 call handler, you’ll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will be working quickly and calmly, and will be taking essential details about patient conditions, logging the information onto the Pathways computer system to be able to arrange the appropriate outcome for the caller. You will need the resilience to be able to effectively deal with a range of calls - from talking somebody through CPR, helping a scared parent with a sick child or delivering a baby.
If this sounds like a challenge you’ll relish in, we want to hear from you!
You do not need to have a medical background, just a desire to help. We offer a full 8 weeks training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care
Roles and responsibilities of a 999 Call Taker include:
- To efficiently prioritise emergency, urgent and routine calls using a computer aided triage.
- Provide all callers with appropriate pre-arrival instructions including cardiopulmonary resuscitation, choking procedures, childbirth procedures and the treatment of unconscious patients.
- To operate telephony equipment specific to role.
To be successful in this role we require candidates to meet the following criteria:
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Good written and verbal communication skills
- Ability to listen and record information accurately
- Ability to remain calm whilst working in a pressurised environment
- Attention to detail and accurate data entry skills
Benefits include:
- *Starting full time salary £22,816 + Unsocial hours payments (annual salary circa £26,000pa) (pro-rata for part time)*
- A nationally recognised qualification in NHS Pathways.
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free car parking
- Expert training and support from our dedicated in-house education team
- Full time – 37.5 hours per week
- Part time – 22.5 hours per week
- Rota basis
The Recruitment Process:
1 - Please apply for the role via Indeed
2 - Assessment session – We’ll notify you when you can attend an online assessment session; this will gauge your listening and understanding skills, critical thinking skills and problem-solving skills. You’ll need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3 - Interview – an interview with our NHS 999 Team, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Successful applicants will be required to undertake an Enhanced DBS check for adults and children.
Job Types: Full-time, Permanent
Salary: £22,816.00-£25,500.00 per year
Benefits:
- Additional leave
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 999 SH
