NHS 111 Health Advisor (Oldbury) Oldbury, West Midlands, West Midlands, England
Job description
The call handler will be part of a multi-professional/skilled team including clinical and support staff providing accessible health services to the population across Derbyshire and surrounding areas. A commitment to quality service and excellence in all that DHU Health Care undertakes are integral to the role and the development of the service. The post holder will participate in promoting and advancing DHU Health Care. Answering calls from the general public in an efficient and courteous manner using agreed DHU, NHS Pathways and 111 policies, protocols and standards.
Accurately recording, checking or amending details on the call logging computer system Adastra. Signpost patients to the appropriate care using the Directory of Services where appropriate. Triage patient calls using the NHS Pathways triage system. Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
Maintain a tidy office/call centre at all times. Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner. Adhere to all procedures, protocols and other relevant memorandum as appropriate. Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
Attend training and meetings as and when required to do so by Management. Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles. Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff. Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other DHU sites.
Pay Rates: £11.11 Basic Rate Evening enhancements 30% Weekend enhancements 45% Training Comprehensive 6 weeks Pathways training course provided plus ongoing development throughout your DHU Career! We offer AM and PM training courses, and you will need to commit to full time training. Shift Patterns We offer a variety of shift patterns including full time, and part time options available: 4 on 4 off, mornings, evenings, nights and weekends only. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
