NHS 111 Health Advisor - Chippenham Chippenham, South West England
Job description
About The Role
Job Summary
Are you passionate about helping others and do you want to make a difference to patients? Have you got a strong customer service background with the ability to work under pressure? Then look no further as Practice Plus Group have a job for you! Practice Plus Group are looking for 111 Health Advisors to join our busy NHS 111 call centre in Chippenham, on a permanent basis.
111 is a 24/7 service, operating 365 days a year so patients can seek help and advice at any time. It is primarily a non-emergency service and provides advice to the most appropriate healthcare.
You can choose to work full time or part time hours on a shift basis starting at 16 hours per week up to 37.5 hours per week.
Health Advisor Pay Rates:
- £10.91 if you work between 07:00-22:59
- £14.03 if you work from Friday 18:00 – 23:00, plus any hours on Saturday or Sunday.
In addition to the above pay rates, we also offer:
- Further pay enhancements for some of our busier shifts *T&Cs apply
- 25 days annual leave, increasing with service up to 28 days per year + bank holidays
- Company Pension Scheme
- 2x Life Assurance
- Contribution towards Eye test and Glasses
- Cycle to work scheme – offering discounts rates and payment plans of bicycles and equipment
- Practice Plus Group perks –offering you discounts and cash back with large retailers
- Annual employee recognition award ceremony
- Career development opportunities
- Access to our bespoke e-learning system
About You
Key Responsibilities
As a 111 Health Advisor, you will be answering inbound calls from members of the public in need of medical advice. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. While we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be dispatched.
Skills & Experience
- Good communication & telephone manner
- Ability to work effectively under pressure
- Good organisational & administration skills
- Relevant computer skills including MS Office packages
- Willingness to learn new skills
Training & Support
In order to use the NHS 111 Pathways system and work as a Health Advisor, you’ll need to undertake our extensive training programme which includes completing and passing assessments.
We have two options for the initial NHS Pathways training, followed by a further 8 weeks of support from our Supervisors and Clinical Advisors prior to being signed-off to work on your own.
The options are:
Full Time – Monday – Friday, 9am – 5pm (lasting for 4.5 weeks)
Upcoming full time courses are: 17th April; 15th May
These courses run on a monthly basis and it’s essential that you can attend every day of the training.
The training is fully paid and there is a lot of support available.
About Us
Practice Plus Group is passionate about great healthcare. We believe that anyone should be able to access excellent care, whether via the NHS or privately. Our breadth of expertise spans surgery, diagnostics, general practice, offender health and urgent care, with an unrivalled range of different services provided across the country. We’re proud to be at the forefront of developing new and exciting ways to support the nation’s health too, helping patients to maximise their wellbeing and live life to the full.When you’re part of the Practice Plus Group team, you don’t just have a job. You have a career. We work with you to help you grow in your role and take your career in the direction you want to go. We’ll help you be the best you can be.
We want our team members to feel motivated and rewarded. So we offer a competitive package of pay and benefits. We also recognise the value of a healthy work-life balance – so we always try to be flexible, helping you fit your working life around your home life.
If you'd like to learn more, please contact Natalie on [email protected]
