NHS 111 Health Advisor (Call Handler) - Otterbourne Otterbourne, England
Job description
Would you be able to calm someone having a mental health crisis, or help a parent whose child has fallen and banged their head? Could you deal with helping somebody with a sore throat or toothache, to your next call being somebody having a stroke or heart attack? The 111 service takes a huge variety of calls, which makes no two days the same.
Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?
We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly and hardworking team based in Otterbourne.
To be part of our team and work in a privileged and trusted role with members of the public, you'll need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a situation. You will need to be able to identify when a call is urgent and react accordingly. Your words will lead your caller to a state of calm from afar, whilst you arrange the appropriate help for them. You do not need to have a medical background, just a desire to help. You'll need to be detailed and efficient, assertive but compassionate.
Looking after yourself and caring for the team around you should also be a priority for you. We all contribute professionally to the wider team that we operate within here at SCAS, as we all have an important role to play in patient care. If this sounds like a challenge you'll relish, and you have the resilience to achieve this time and time again throughout your working day, we want to hear from you!
We offer a full 6-week training program including NHS Pathways (the clinical assessment tool we use) and following training, you will have the necessary skills to assess the needs of the patients to give the best possible care.
To be successful in this role we require candidates to meet the following criteria:
- Competent in the use of IT systems
- Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
- Customer service experience from a telephone or face-to-face role
- Ability to multi-task and manage competing priorities
- Good written and verbal communication skills
- Ability to listen and record information accurately
- Starting salary of £22,816 pro rata + unsocial hours payments (annual salary circa £25,000)
- 27 days holiday plus bank holidays, rising to 33 days (pro-rata for part time)
- Enrolment into the NHS Pension Scheme
- Access to many discounts
- Part time - 18 hours per week
- Free onsite car parking
- Employee assistance program
- Rota basis
The recruitment process:
The recruitment process consists of three stages. Candidates successful at each stage will progress to the next stage.
1. Application – online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.
2. Assessment session – an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview – an online interview with a 111 Health Advisor Team Leader from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch [email protected]
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
