NHHM Customer Service Agent Slough, Berkshire, South East England, England
Job description
Delivering what we promise
Morrison Water Services part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry.
Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. Our
Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?
Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work!
Safety: putting health, wellbeing and safety of people first
People: engaging and empowering everyone to deliver and grow
Delivery: helping deliver our clients business needs
Integrity: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work
Morrison Water Services are currently looking to recruit a Non Household Metering Customer Call Handler. You will work on our Thames Water Metering contract in Langley, Berkshire.
Where we are able, we work flexibly. Believing that empowered colleagues are happier and more productive. In this role, there will be opportunity to work in a flexible way. This could mean splitting your time, based on business need between site, the office and home. Your contract location will remain as your place of work. Flexibility and hybrid working is managed on a case-by-case basis so please don’t be afraid to ask in your interview about the flexibility on offer.
As a Customer Call Agent you will be required to ensure that the all NHHM outbound calls and related administration are completed as per the required procedures, service delivery and customer experience as specified by NHHM Team Manager.
All work needs to be completed compliantly and within SLA to avoid financial fines. You will need to understand all of the NHHM policies set out by the governing bodies and ensure that your work compliantly.
Your main day to day tasks delivery of all NHHM outbound calls & complete all required administration to the highest standard. In addition, you will be required to provide excellence in Customer Service on behalf of our client Thames Water.
As a NHHM Customer Call Agent, you will be requires to deliver customer excellence. You will need to actively promote NHHM Compliance and ensure that we remain compliant and competent.
You will be responsible for any customer issues is being upheld through to resolution. Ensure any service failure which could result in a written complaint being received is escalated to the NHHM Team Leader and actioned appropriately. Assist / support the wider delivery team as and when required.
You will be required to adhere to confidentiality and GDPR requirements. Ensure the quick resolution of customer queries. Make sure that all enquiries are investigated fully and the correct information relayed to the customer and all information logged on the correct system.
Do you have great listening skills?
Do you have great verbal and written communication skills?
Are you good at problem analysis and problem solving?
Are you customer service orientated?
Do you have a good judgment?
Can you bring a high energy level?
Are you adaptable?
Do you have great attention to detail?
Do you have great organisational skills?
Are you a team player?
Are you resilient?
Does this sound like you? If so we want to hear from you!
As a valued employee of the M Group Services Water Division, you’ll be entitled to:
- Matched Pension Scheme
- Overtime/standby
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Life Assurance
- Enhanced Maternity and Paternity leave
- The option to take out Personal Accident Insurance
- The option to partake in Payroll giving
- Salary Finance - an online portal offering financial support via articles, videos and blogs. You can apply for loans and savings schemes via payroll
- 25 days' annual leave plus 8 days' bank holiday
- Cycle to work Scheme
Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.
Here’s a few so you can see the type of saving’s you can make:
- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership
What are you waiting for? Apply today!
