New Opening Reception Supervisor - Dornoch Station Dornoch, Scotland
Job description
Do you enjoy being a part of a great team? And creating empathic guest experiences? If you do, we'd love to meet you. We are looking for a Reception Supervisor to join a team of distinguished hospitality enthusiasts to open and lead all things reception at Dornoch Station.
The hotel is currently closed for full refurbishment and will be reopening in Summer 2023, joining the Marine Lawn portfolio of hotels.
THE OPPORTUNITY
As a Reception Supervisor, you will be the first and last Team Member our guests see and creating memorable experiences will be your top priority. You will assist the Front Office Manager in the day-to-day operation. You will be enthusiastic about providing inspiring service and mentoring new Team Members.
YOUR JOB DUTIES AND RESPONSIBILITIES
- Ensuring, by supervising the Reception team, that service brand standards are being delivered to guests at all times.
- Greeting guests and creating a welcoming and memorable arrival/departure experience.
- Recommending places in the community for our wonderful guests to experience.
- Dealing with guest enquiries, payments, feedback, and departures.
- Resolving guest concerns - you will be fully empowered to make decisions whilst dealing with guests and are expected to take full ownership of the feedback to ensure every guest leaves the hotel happy.
- Ensure your shift team has current knowledge of hotel products, services, pricing, special promotional offers, and daily VIP and special events.
- Being a buddy and trainer to new Team Members to create a great new starter experience.
- Monitor the standards and performance of Team Members with an emphasis on training and feedback.
- Maintaining the front desk by keeping it clean and tidy.
- Assisting guests with their luggage and anticipating any requests they might have.
- When appropriate taking the opportunity to sell upgrades and special offers to increase the hotel's revenue.
- Being fully knowledgeable of the hotel facilities, daily events, and all fire and emergency procedures.
- Assisting fellow Team Members both within and outside your normal department.
- Recording any maintenance issues onto our Alice App and communicating across other departments.
- Acting as Hotel Duty Manager when assigned Duty Manager shifts.
WHAT WE ARE LOOKING FOR FROM YOU
- You will have a proven track record as a Reception Supervisor within a hotel environment or are looking for your first step up into a Supervisory capacity.
- You are a great leader and strive to develop the reception team.
- Customer service is your passion – you will love to meet and greet different people.
- Ability to multi-task and make sound decisions in a fast-paced environment.
- Ability to communicate effectively in English, both verbally and in writing.
- Strong problem-solving skills with a positive can-do attitude.
- You can adapt to all situation types, keeping calm and collected.
- Computer skills.
THE PERKS
- Company Discount on rooms plus free night stays each year
- Generous recommend a friend scheme
- Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
- Access to a 24/7 Employee Assistance Program
- Discounts on the hotel food beverage
- Recognition incentives
- Team Member Events
- Complimentary meal on duty in the Team Member canteen (once opened)
EQUAL OPPORTUNITIES
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
RIGHT TO WORK
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
ABOUT US
Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit marineandlawn.com.
This newly refurbished 89 bedroom hotel is set to reopen in Summer 2023. The refurbishment will pay homage to the property's rich history, distinct neighbouring community and scenic views. The hotel is located a short walk from the first tee at Royal Dornoch Golf Course which has been ranked the third-best course in the world.
