Job description

Together, we do amazing things every day.

Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities. With the Hamilton Family Health Team, you can have all of that, and more. We work hard to create an innovative and diverse workplace that values the contributions of our employees. No matter what your role, working with us is about making a difference – every day!

Your Opportunity:

The IT/Network Support Specialist is responsible for providing IT and Network support to HFHT (Hamilton Family Health Team) Main office and Hub locations via troubleshooting, updating, and resolving HFHT employee IT Support requests. Installing and configuring software and hardware and updating existing equipment. Participating in assigned IT projects; providing backup support to the facilities department.

Do you have the ability to …

• Address, troubleshoot, and resolve incoming tickets from users regarding hardware, software, and network issues in a diplomatic and confidential manner,
• Install, upgrade, and configure hardware and software,
• Provide IT support to all HFHT office\hubs staff and remote staff,
• Repair or replace damaged hardware as needed,
• Maintain HFHT IT property and assets inventory in the HFHT asset management system,
• Set up and deploy IT equipment for new employees,
• Provide IT orientation to new users on hardware, logins, and HFHT-used applications,
• Responsible for the creation of new user accounts, including AD\AAD, Exchange, Teams, SharePoint, etc.,
• Set up and configure VPN and EMR access to external practices for HFHT employees,
• Create and maintain documentation on step-by-step instructions on how to use or fix technical issues for the IT team,
• Assess reoccurring issues to create automated processes where possible,
• Manage system security (logins, policies, network access) via Active directory/Azure Active Directory, MS Endpoint, and O365 Admin Centre,
• Ensure network stability across the HFHT organization,
• Monitor and resolve VOIP, VPN, and telecommunication issues, including PRI, High-speed internet connections, and connectivity between HFHT sites,
• Work directly with vendors, and carriers to resolve issues that impact the HFHT organization and their end-users,
• Be proactive in escalating to the Manager of IT any critical and potential critical IT issues,
• Provide backup support to the Facilities team.

If so, we are looking for a future colleague who has…

• Minimum three-year post-secondary education in IT, or equivalent combinations of education & experience, and IT-based certifications.
• 5+ Years of experience in Computer/Network system support.
• In-depth Knowledge of network infrastructure, architecture, connectivity, and security.
• Knowledge of Windows and Windows Server OS, Azure Active Directory, Office 365 Admin Centre, Exchange, SharePoint, Teams, and Microsoft Endpoint Configuration Manager/System Centre Configuration Manager.
• Knowledge of Server hardware/Firewalls/Routers/Switches, LANs, WANs, and VPNs.
• Knowledge of Phones system, PBX, and internet-based (Avaya\3CX).
• Knowledge of command line utilities, and PowerShell.
• The ability to travel to multiple sites, and access to a reliable vehicle is an essential part of the position.
• Ability to prioritize multiple issues and understand critical first.
• Ability to troubleshoot and solve problems, sometimes with “out of the box” solutions.
• Detail-oriented logical thinker with the ability to juggle multiple competing priorities.
• Excellent Analytical and problem-solving skills.

Why join the HFHT?

• Healthcare of Ontario Pension Plan
• Health Spending Account
• Professional development
• Organizational commitment to work-life balance, including options for a hybrid work model

Summary:

Classification: Non – Union

Primary Location: Hamilton, Ontario

Multi-Site: Yes

FTE: 1.0 FTE

Employee Class: Full-time

Date Available: ASAP

Application Instructions:

Interested applicants please submit résumé and cover letter by email: [email protected]

Note:

If successful in receiving a job offer with the Hamilton Family Health Team, new hires will be required to provide proof of full COVID-19 vaccination prior to start date as a condition of their employment. If successful candidates are unable to get their COVID-19 vaccination as a result of a medical exemption, they will be required to submit supporting documentation to determine if they are exempt from this requirement.

Job Type: Full-time

Salary: $69,845.00-$75,000.00 per year

Benefits:

• Company pension
• Employee assistance program
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hamilton, ON L8R 2K8: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 2 years (required)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: Hybrid remote in Hamilton, ON L8R 2K8

Application deadline: 2023-06-30