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Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What you will be doing

This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.

You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers.

This role is working night shifts Monday-Sunday 20:00-06:30, however you will be required to work day shifts for the training period which is 6 months.

You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.

We will be holding an assessment day on the 25/04/2023. Please make sure you are available on that day.

Day to day responsibilities include:

• Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
• Working with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries, and loss of supply out in the field.
• You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs, and maintenance.
• Looking after valve operations, water sampling, valve checks, and planning
• Work well within a team covering core and standby hours through all hours of the day (on standby rota)
• You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills.

We’re looking for you to:

• IT skills – will be required to communicate via a portable device.
• Understanding of key Company operating procedures relevant to a specific role.
• Communication skills, basic customer service skills
• Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
• As the role involves driving daily, the candidate will hold a full UK driving licence and be happy to drive between jobs.

What’s in it for you?

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident employer.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.