Together we are Trusted to Serve Scotland.

Our response teams are responsible for preventing, investigating and resolving all customer related issues. Our vision is to deliver our service effectively and efficiently whilst ensuring we deliver the best service to customers with minimum disruption in the safest manner.

This is an exciting opportunity for a self-motivated, flexible hard working individual to join the Sewer Response team within Wastewater Customer Service Delivery. You will be involved in maintaining and restoring the flow in the sewer networks. You will be responsible for carrying out single person choke clearing activities, high pressure water jetting and a variety of other tasks including CCTV investigations.

The majority role will involve dealing with customer related issues on a day to day basis. The focus of the role will be to ensure the resolution of customer issues and the recovery of any reputational impact our operations have on customers

This role is primarily field based and contains an element of lone working. Full training and protection will be provided to enable you to carry out the role.

As an Operative, you will be responsible for the execution of site work ensuring maintenance and fault finding on networks is carried out in a safe and efficient manner. You will make sure that all work complies with the relevant H&S safety processes and working practices to eliminate or minimise risks to health, safety and welfare of themselves, other employees and general public who come in contact with their site works.

In addition you will carry out site specific risk assessments, carry out relevant vehicle and plant checks before use and ensure the most efficient and effective use of resources including labour, plant and material.

This role is being advertised on a full term contract basis where you will work up to 37 hours per week.

Candidates interested in this role must be able to participate in a standby rota ensuring Scottish Water maintains cover 365 days per year

We will consider a range of working hours. You will participate in a standby rota and work 5 days a week within core hours 07:00 to 19:00 including weekend working.

Essential Skills, Knowledge & Behaviours

This role requires someone who can listen, empathise, assist customers to help best resolve the problems reported and recover any issues with the potential for reputational impact. The successful candidate should be confident, personable and have excellent communication, organisational and customer service skills. In addition the role holder should be capable of managing complex situations, work effectively as part of a team and have proficient IT skills.

In this role you will communicate with internal and external customers in regard to work being carried out on site. Giving progress reports where necessary and always ensuring our customers get excellent service.

You must have a full current UK driving licence.

Desirable Skills, Knowledge & Behaviours:

Salary Range: 21,053.00 - 28,425.00 GBP Annual (Depending on skills & experience)

You can also expect:

Closing date for applications: 4th of June 2023

Do you have any support needs?

Please let us know if there are any changes we can make to our application and selection process to make it easier and more comfortable for you. Email us with the vacancy reference number in the subject line so we can work with you to support you throughout your application.

Working at Scottish Water

Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees.

We were recently recognised as a Top 10 Flexible Employer in Scotland at the Flexibility Works Awards 2021 and by The Times as a Top 50 Employer for Women in 2019.

In 2019 we also won the Age Inclusive Award at The Herald and GenAnalytics Diversity Awards and were winners of the Best Public Sector Employer at the Family Friendly Working Scotland Awards 2020.
We have Carers Positive Exemplary Status and were Silver Award 2019 & Gold Award winners 2020 of the Defence Employer Recognition Scheme (DERS).

We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people.

You will have access to a host of benefits which include 38 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.

Next Steps

Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.

For more information about this role or if you require any additional support throughout the application process please contact the recruitment team:

As part of our commitment to developing a flourishing Scotland, it is important that Scottish Water employees are resident in Scotland and contribute to the Scottish economy by paying Scottish income tax on their earnings. As a result we ask all potential employees to confirm that they are resident in Scotland, or to confirm their intentions to move to Scotland within 3 months of their start date.

Please note that candidates who have not submitted an application in the last 12 months will be automatically removed from our system records.