network engineer Abingdon, England
Job description
Who are Planet IT?
Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.
Planet IT strive to become one of the top places to work in the UK – in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.
We welcome new people to the team all the time, from all backgrounds and all levels of experience.
We are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them.
Primary Purpose
The Desktop team are tasked with supporting, maintaining and improving our MSP clients core infrastructure and taking high-level escalations from the support team.
Key Responsibilities
- Manage incident and request tickets ensuring established SLA’s are met
- Provide an escalation point for Desktop Support team and Infrastructure Engineers
- Monitor and maintain client’s Infrastructure and systems
- Proactively respond to monitoring alerts and notifications
Role Activity
· Providing support to clients on both infrastructure issues and escalated desktop support issues when required, managing client expectations, and advising on technical resolution.
· Producing and implementing change requests for both internal and external requests.
· Monitor dashboards and reporting and respond to situations as they develop.
· Communicate daily to clients with open tickets.
· Produce data and input on client environments to aid in the development of client roadmaps.
· Participate in ongoing internal training programs.
· Working with client’s 3rd parties’ suppliers and vendors when appropriate.
· Support the delivery of client’s projects.
· Maintain infrastructure asset register and configurations.
· Travel to client sites as and when required to provide support and/or installations and meetings.
· Adhere to all company policies and procedures.
· Undertake any other reasonable duties as required to meet the needs of the business.
Person Specification:
Minimum:
· Microsoft Server OS experience and/or certification (management, maintenance and deployment).
· 5+ years experience designing and maintaining large corporate or education networks.
· CCNA/ACSA or equivalent networking certification.
· Experience or certification in any of the following technologies.
- HPE/Aruba & Comware Switches
- Dell OS9/10 Switches
- Cisco iOS
- VMWare ESXI & Microsoft Hyper-V
- Ubiquiti Wireless
- Cisco Meraki
· Experience architecting and implementing Azure or AWS networks and services
· Excellent communication skills
· Excellent troubleshooting and problem solving skills
· Excellent client service
· Positive attitude to work
· Strive to continuous improvement.
· Able to work independently under pressure.
· 5 years’ IT experience in a corporate or services environment.
· Interest in progressing to a Network Lead type position in 2-3 years.
· Driving License and own transport essential.
Desirable:
· Experience configuring and maintaining at least one of the below firewall vendors:
- Cisco ASA
- Watchguard
- Fortigate
- Palo Alto
- Smoothwall
· Experience with Network Management Systems, in particular Auvik.
· Previous experience of infrastructure project delivery and infrastructure management.
· Previous experience in an MSP environment.
What we offer you
Benefits
- 25 Days Holiday and rising (plus bank holidays)
- Flexible working (WFH incentives)
- Bupa Cash Plan
- Discounted gym membership
- Cycle Scheme
- Car Parking
Job Types: Full-time, Permanent
Salary: £46,000.00-£50,000.00 per year
Schedule:
- Holidays
- Monday to Friday
Ability to commute/relocate:
- Abingdon: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Abingdon
