Network Engineer Burgess Hill, England
Job description
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.
Your Role
- Accountable for day-to-day administration of the VTBA LAN, SDWAN, WLAN, and WAN located in the VTBA facilities.
- Ensure that the whole network infrastructure is available based on best practices secured for use according to the Service Level Agreements (SLAs) conditions.
- Ensure IT infrastructure is used in the most efficient manner through planning and controlling service solution capacity to satisfy user demand within performance levels defined in SLAs.
- Enforce the VTBA IM Policy and perimeter security for VT BA.
- Develop and implement a continuous improvement program to make sure that the network infrastructure is always up to date
- Analyze and solve issues/problems together with third-party specialists
- Plan and realize customer projects
Minimum 3 years of experience within a local or remote user support team on IT position or comparable skills gained through other IT roles.
Customer-facing skills (Role involves dealing with various users on various levels on a daily basis).
Knowledge and practical skills within best practice of ITIL methodology are beneficial.
IT project management experience.
Responsible for end-user assistance for hardware, software, operating system, and other personal computer-related support requests
Troubleshoot, diagnose and resolve network-related failures and initiate corrective action as necessary
Respond to and solve complex technical problems escalated from the global IM ServiceDesk
Develop and maintain VT BA’s environment documentation and solutions/knowledge database
Coordinate third-party support as required
Travel to other VT BAs offices, often at short notice to provide technical support, installation services, or general proactive maintenance/research tasks as required
To succeed, you will need
Proactive and enthusiastic.
Good analytical and communication skills.
Self-motivated, Self-managed
Capable to handle (investigate and resolve) complex problems and work under pressure.
Work in a global team as well as independently.
Strive for high customer satisfaction; therefore, we’re looking for a candidate with strong customer and business-oriented approach.
In return we offer you
A modern and flexible workplace in a company that manufactures state-of-the-art and innovative vacuum products and equipment.
You will be part of a young and international team and will have the opportunity to work on complex projects where we will use the latest technologies.
This guarantees continuous training and allows you to further specialize.
We work in flat structures and all IT colleagues are in direct contact with internal customers to understand their technical needs and to convert them into technology.
You will be part of the VTIS network and operations service team, currently supporting over 14500 users spread across 100 VT locations across the globe, however, based in Burgess Hill, UK (Global headquarters).
Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
