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3rd Line Network Security Engineer - Hybrid - £45,000 - £65,000 - Cisco - Fortinet - Palo Alto - Firepower - Nexus - Netscaler - SDWAN - ASA - HP Switching

Role: 3rd Line Network Security Engineer

Location: Manchester / London / Cambridgeshire
Salary: up to £65,000

Are you a Network Engineer looking for the next step in your career?
Do you want the opportunity to work for a fast-growing and well-established MSP?
Are you looking for a company that offers excellent progression and training?

Then this may be the perfect role for you!

Role:

• Firewall Management
• Incident Diagnostics and Assistance
• Log Monitoring and Analysis
• Rule base Auditing and Advisory
• Device Software Upgrades, Patches and Bug Fixes
• Configuration Backup / Restore
• Rule base and Network Configuration Change Management

Responsibilities:

• Provide a point of technical escalation and expertise.
• Resolving technical issues escalated from 2nd line support
• Investigating and diagnosing complex technical issues
• Providing solutions to critical technical problems
• Collaborating with other teams to resolve technical issue
• Recommend and deploy changes via the change management process when required.
• Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
• Work with consultants to better understand issues and solutions.
• Provide technical assistance to on-going projects and the transition of new customers when required.
• Join the on-call rota and provide support out of hours.
• Escalate and work with vendors when required.
• Manage and complete scheduled tasks when required.
• Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers.
• Escalate potential problem issues with Problem and Incident Management.
• Maintain technical accreditations in line with catalogued services

Requirements:

• Experience in a similar SLA-driven support role.
• Proven experience delivering projects and complex changes.
• Industry-recognised qualifications in relevant areas.
• Extensive knowledge working within a Cisco Switch/Router environment.
• Expert-level knowledge in at least one of the following firewall vendors:
• Fortinet
• Checkpoint
• Palo Alto
• Cisco ASA / Firepower

This is an immediate requirement, therefore if you are anyone you know is interested, please forward your most up to date CV with contact details to Jack Bannister at for consideration.