Job Description:

What We Do?

https://www.airbus.com/en/products-services/defence/milsatcom/skynet-5

Security Clearance: Must have been a UK resident for a minimum of 5 years to gain the correct level of UK SC Security Clearance to undertake the role

Location: Site Based Mon-Fri - Airbus Defence & Space, Corsham, Wiltshire

Training/Progression: Training will be provided in key areas where necessary

WHAT'S IN IT FOR YOU?

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

• Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday

• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop.

• Family and Caregiving: Enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving

As one of the world’s leading providers of managed secure communications, we manage our customers’ time- and mission-critical communications. We are world leaders in providing global fixed and mobile secure communication services to governments, militaries and security forces.

Reporting to the Head of Post Design Services (PDS) and supporting a global leading-edge service provider network, you will ensure the ongoing integrity of customer services and be a key member of a highly skilled team as an expert in the design and diagnostics of a service provider network.

A significant part of this role is focused on the investigation of network behavior diagnosing root causes and advising on operationally effective solutions.

You will use practical experience of supporting a secure network with a telecoms service provider and maintain appropriate levels of certification (CCNP), for which support will be provided in financial and study leave terms.

How you will contribute to the team

• Implement & test the service (including provision of oversight for implementation activities). PDS engineers are expected to support installation at any of our customer’s sites. As a result overseas travel may be required.

• Support the Observation Reporting process ensuring that new requirements are understood in the context of the current system. Must be part of the solution to the problem using expertise to drive to a satisfactory conclusion

• Provision of specialist 24/7 on-call network support on a rotation basis within a team.

• Ownership of assigned on-going fault investigations liaising with customers and suppliers as appropriate.

• Problem diagnosis and recommending solutions.

• Review and feedback of user and system requirements in the service requirements specification, ensuring support requirements and strategies are catered for.

About you

• A valid Cisco Certified Network Professional (CCNP) certification with daily experience of using this qualification

• A background supporting service provider networks

• Knowledge of IP, VOIP and MPLS systems

• Experience in supporting and troubleshooting Firewalls, VPNs, and IDS/IPS solutions

How can we support you

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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