Network Administrator

Network Administrator Coventry, England

Heart of England Co-operative Society
Full Time Coventry, England 35000 - 30000 GBP ANNUAL Today
Job description

Network Administrator / 2ndLine Support Analyst – Job Specification

The role is to ensure that society IT infrastructure is kept in a healthy and secure state. Being an escalation point for the IT helpdesk analyst for business-as-usual IT support tickets as well as fielding 1st contact calls.

The company is entering a period of system and infrastructure modernisation so a forward-thinking mind-set with an enthusiasm for change is essential.

Key Responsibilities

  • Tackling IT Support tickets escalated from the IT Helpdesk Analyst
  • Checking society data backup is successful and remedying any issues.
  • Knowledge of infrastructure migrations
  • Implement software and operating system security updates based on current best practise.
  • Implementing and progressing IT Security best practises.
  • Provide feedback to IT Manager to allow continuous improvement of the IT service to the business.
  • IT Project work – this is likely to be a significant part of the role.
  • Day to Day Support for the food and funeral branches along with a head office function.
  • Take a leading technical role in the implementation of new systems and infrastructure.
  • Installation of new hardware. Both End user compute and infrastructure.
  • Updating society IT documentation
  • Liaising with software vendors on BAU support.
  • Logging support tickets within the helpdesk to ensure the business gains valuable insight into the IT support desk.

Technology

  • Windows Server 2012
  • MS Office 2013 through 365.
  • Active Directory
  • Windows 7/10
  • Mitel Phone Systems
  • Working knowledge of system migrations within a live environment.
  • Business Systems: Access Dimensions, EFD (Funeral Management), VME Retail
  • Working knowledge of break/fix hardware.
  • Microfocus GroupWise
  • Knowledge of VLANS, their use and configuration.
  • Troubleshooting of complex system issues.
  • MPLS
  • Palo Alto Firewall Maintenance and configuration
  • Microsoft SQL Server

Person Specification

  • Flexibility. There is an on call rota 1 week in 4. Evening and overnight work on occasion.
  • At least 2 Years’ Experience in a 2ndLine position
  • Experienced in leading a team (desirable)
  • ITIL Foundation (desirable)
  • Forward thinking
  • Ability to work under pressure to tight deadlines
  • Enthusiasm for change
  • Driving licence as travel to company sites is essential on occasion
  • Willingness to learn

Benefits

  • 8:45 to 4:45 Monday to Friday 30 min lunch
  • Paid On-call
  • Highly Competitive Pension
  • Staff Discount Scheme
  • Eye Care Scheme
  • Annual Bonus Vouchers (subject to board approval)

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Life insurance
  • On-site parking
  • Referral programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Coventry, CV6 5NX: reliably commute or plan to relocate before starting work (required)

Experience:

  • 2ndLine: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Hybrid remote in Coventry, CV6 5NX

About Heart of England Co-operative Society

CEO: Ali Kurji
Revenue: $25 to $50 million (USD)
Size: 501 to 1000 Employees
Type: Company - Private
Website: www.heartofengland.coop

Network Administrator
Heart of England Co-operative Society

www.heartofengland.coop
Nuneaton, United Kingdom
Ali Kurji
$25 to $50 million (USD)
501 to 1000 Employees
Company - Private
Motor Vehicle Dealers
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