Neighbourhood Support Assistant Sunderland, North East England, England
Job description
About the role:
Gentoo is a values-led, charitable organisation that provides more than 60,000 people in Sunderland with a place they can call home. We have a clear vision and a social purpose. We believe that everyone has the right to live in a good quality home that they can afford.
We have a number of exciting opportunities to join our team in the role of Neighbourhood Support Assistant on a part-time, permanent basis (18 hours) and full time, temporary basis (36 hours). As Neighbourhood Support Assistant in our local neighbourhood teams across the city, you will be responsible for supporting the team to deliver a first-class housing management service to our customers and the wider community. You will provide a great service to our customer, working as part of a team to respond to a wide range of general enquiries, both in person and on the telephone, as well as providing support to the Neighbourhood Coordinators.
This is a great opportunity for someone looking to develop their skills and experience within a housing management environment.
What we are looking for:
The ideal candidate will have excellent communication skills using a variety of methods including IT, written and verbal, as well as the ability to effectively plan their workload and be flexible to meet targets and deadlines.
What we require from you:
- Demonstrable experience of working in a performance driven, customer focussed environment.
- Experience in providing an effective service to a range of customers.
- Adaptability to meet the needs of the business, including working remotely or from any of the Group’s offices.
- Ability to cover required operating hours and travel requirements of the post.
- A basic DBS, paid for by Gentoo.
Some of our great benefits include:
30 days annual leave (plus bank holidays)
12.30 pm finish on a Fridays
Flexible and hybrid working.
Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
Access to private healthcare through the Health Cash Plan.
Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
Salary sacrifice electric vehicle scheme
Enhanced family-friendly leave
Car mileage allowance if you use your personal vehicle for business purposes.
Life assurance cover to the value of 3 times your annual salary.
Learn more about our benefits here
Closing date:
02/10/2023
We're a housing association that provides more than 60,000 people in Sunderland with a place they can call home. We're a values-driven organisation, with a clear vision, a social purpose and a commitment to investing in people, place and property. We believe everyone has the right to live in a good quality home they can afford and invest millions of pounds every year in keeping our existing homes safe, secure, and compliant.
We're also playing our part in addressing the UK housing crisis locally, by building hundreds of new, modern and contemporary homes for rent in Sunderland - homes that meet the needs of local people. Not only do we provide vital housing - we support our tenants, residents and communities by investing in services that help people live their best possible life.
This includes helping people to work, victims of domestic abuse and anti-social behaviour, young people to live independently, as well as a wellbeing service that supports our elderly tenants and residents.
PLACEHOLDER
