Neighbourhood Assistant Cardiff, Wales
Job description
About the Role
We have a new opportunity for someone to join the Neighbourhood Assistant Team as a Neighbourhood Assistant. Our Neighbourhood Assistant role is broad and challenging, completing tasks that support all of our Housing team, and being the first point of contact for our tenants.
You will be a customer champion who provides excellent service for CCHA customers by responding to housing enquiries in line with CCHAs policies and procedures. You will be the first point of contact when taking inbound and making outbound housing and communities calls.
The role provides support across, neighbourhood safety, lettings, money solutions and housing management. No two days are the same!
It is an office based role that can offer hybrid working. You will be working full time (35h per week), Monday to Friday between 9am and 5pm.
About You
If you are ready to take your first step into housing management then our Neighbourhood Assistant role may be the new challenge for you. We are looking for someone who shares our values, demonstrates excellent customer service, has great communication skills and wants to be part of a hard-working team. No previous housing experience is necessary as full training will be provided.
Our Shared Values
At CCHA, values and diverse thinking as just as sought after as technical skills and qualifications. Our values are embedded throughout the organisation. They set out how we work together and how decisions are made. Here at CCHA we live our values by being:
Trustworthy | Brave | Caring | Genuine | Respectful | Honest
Job Description
The job description will download in PDF format. To request an alternative format, please get in touch .
Neighbourhood Assistant JD.pdf
Application & Interview Guidance
Please be aware that we are aiming to complete interviews on 6th September 2023, however, if necessary, we will try to accommodate alternative dates.
The guidance will download in PDF format. To request an alternative format or language, please get in touch .
Application guidance
Interview preparation
If you require this information in an alternative format, please contact us .
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