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For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.

Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.

We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.

We have a role currently available as an IT Stores Support Team (SST) Technician on a 23-month fixed term contract to work as part of a team to deliver Everyday Amazing IT Support to our expanding business.

As we have introduced increasing complexity into our store IT estate at the same time as our stores are becoming busier than ever, we need to give our store teams the best possible support by ‘keeping the lights on’ for their systems so that they can focus on giving great service to our customers.

This is a fantastic opportunity for you to develop within the business and play a key part in shaping the future of Aldi globally. Ready for more? Apply to join #TeamAldi today!

With well over 70,000 pieces of IT hardware in our estate and our tills and back-office systems in constant use, it is natural that things wear out, fail or need user support - your job will be to help deliver smooth and effective incident management so that the impact on our staff and customers is kept to a minimum.

As a Stores Support Technician, you will have responsibility for second line support. All our store IT support requests are handled via our Global Service Desk. If they cannot resolve the issue, it will be passed to you and your team; you will attempt to resolve those issues yourself, and if not pass to the relevant third-level technical teams - but crucially, all the way through you will give amazing communications and service to the stores so that they know what is going on with their issue.

You will report to a Stores Support Team Leader, work shoulder to shoulder with Global Service Desk agents, other NIT technical teams, and key users within the Store Operation such as Area Managers, to give the best possible support experience for our store staff.

Your New Role

• Provide second level support to stores including the escalation of any issues to external support partners when necessary
• Maintain an appropriate incident log to identify and escalate any known errors to the National IT Manager
• Maintain an understanding of the user requirements and open issues for area of responsibilities
• Test hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors
• Execute rollout plans in conjunction with International IT, Regions and external suppliers as needed
• Support and maintenance of systems, conducting daily checks to ensure seamless operation
• Identify improvements to solutions
• Provide documentation to handover applications to support teams - 1st line
• Ensures deadlines and SLAs are complied with in area of responsibility.
• Ensures compliance with ALDI policies in the area of responsibility.
• Maintains appropriate backups and logs for data in the area of responsibility.
• Checks invoices for the area of responsibility following company procedures.
• Maintains an efficient and well organised filing system for area of responsibility.
• Ensures that all documentation in the area of responsibility is archived properly and arranges its disposal at the end of the archive period.
• Maintains asset, warranty, repair, license and any other IT controls as required.

About You

• GCSE’s in Maths and English or equivalent qualifications
• IT user support experience particularly within a multi-site business
• Previous experience of investigating issues in applications
• Experience of explaining technical issues in rudimentary terms to multiple audiences
• MS Office experience particularly with Word and Excel
• Self-motivated individual with a “can do” attitude
• Ability to share knowledge and information with colleagues and peers

What You’ll get in Return

• Salary starting from £29,680 rising to £33,170
• 5-day/40-hour week, shift pattern will include some weekend working. Hours will vary between 08:00 - 22:00 Monday - Saturday and 09:00 - 17:00 on Sundays, with the opportunity for remote working 3 days per week
• 5 weeks’ annual leave plus Bank Holidays
• In office flexi-time
• Full training provided
• Pension scheme
• Private employee medical insurance after 4 years
• Company sick pay scheme
• Company maternity, paternity and adoption leave pay after 2 years
• Long service rewards
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
• Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16)

If you’re ready to join a forward thinking business with a focus on your development as well as the business’, apply today!