National IT Technician Atherstone, England
Job description
For this hands-on technical support role, you'll make sure our infrastructure is in tip-top condition. Because if it's not, we simply couldn't work.
Our National IT teams support Aldi by delivering our system and infrastructure needs. As part of this, you'll be one of our go-to people for first level or project support. It means going above and beyond when needed, but that's what you'd expect. And it's what you take pride in too. After all, the business relies on you.
We do things our own way at Aldi. But whatever we're doing, we must be getting it right. With a wave of impressive sales figures behind us, we're opening new stores at lightning speed. As our customers grow and change with technical advances, our own people and business need to as well.
Our National IT department within Aldi, have an opportunity available for an IT Technician to join us on an 18-month fixed term contract. The role of the National IT Technician is to work as part of a wider team to support the business by fulfilling incident and request tickets by providing excellent customer service whilst working to ITIL best practices.
If you’re a hardworking individual that’s ready to kick-start your career with an award-winning employer, apply to join #TeamAldi today!
Your New Role
- Provide first and second level remote and onsite support to users in our National and Regional offices.
- Maintain user access rights in line with security principles of least privilege.
- Build and handover IT devices to our end users.
- Support and physically install equipment onsite.
- On-site Regional support for rollouts / new Regions (some UK, and European travel may be required). Occasional travel for support or to assist go-lives will be required.
- Maintain an appropriate incident log to identify and escalate any known errors to the Team Leader.
- Maintain an understanding of the user requirements and open issues for area of responsibilities.
- Test hardware and program updates to verify whether newly implemented requirements and existing functionality operate without errors.
- Co-ordinate and direct consultants, contractors, vendors, and suppliers as required.
- Perform system maintenance/support which will occasionally fall outside of normal business hours.
- Ordering goods and processing their respective invoices whilst maintaining information in an asset management system.
- Create and maintain knowledgebase articles.
- Communicate business updates such as outages to key stake holders.
About You
- GSCEs in Maths, Science and English or equivalent qualifications.
- Some prior IT experience required.
- Have a good overall technical ability.
- Have excellent listening, interpersonal and strong communications skills.
- Able to work independently as well as part of a team.
- Have a full valid UK driving licence.
What You’ll get in Return
- Salary starting from £29.680 rising to £33,170.
- 5-day/40-hour week, working Monday- Friday, with the opportunity for remote working 3 days per week.
- Access to a free, 24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16).
- 5 weeks’ annual leave plus Bank Holidays.
- In office flexi-time.
- Full training provided.
- Pension scheme.
- Private employee medical insurance after 4 years.
- Company sick pay scheme.
- Company maternity, paternity and adoption leave pay after 2 years.
- Long service rewards.
- Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.
If you’re looking for a career that gives you more, apply today!
