National Account Manager Remote
Job description
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring one National Account Manager to act as the primary interface between Selecta and Key National Clients.
You must have proven experience in managing large national accounts whilst supporting the retention and growth of your client base through excellent account management.
Join Selecta’s WINNING Sales Culture – National Sales Team
- Our innovative, driven Sales teams and Management possess a wealth of industry knowledge and are ready to support new colleagues in their success.
- Strong ethos on rewarding success through bonuses, sales events, incentive trips (Switzerland 2022!)
- Exciting Company rebrand underway: complete shift to being a service-led, Client-focussed business
- We are PE-backed and have our own Roastery in the Netherlands, complete with R&D centre
- Operate across 16 countries (providing client & personal growth opportunities)
- We provide world class ‘needs-based’ Sales training
What makes your patch exciting?
Each opportunity is different and bespoke, with a focus on needs-based selling. Every day is different which takes the monotony and boredom out of the work week! Our New Business 'Hunters' build strategic plans that deliver key account Sales through inbound and targeted marketing leads, successful networking and cold new business wins: as with all Sales roles you’ll be targeted.
About Selecta
We’re passionate about exceptional client service and keep millions of consumers and people in the workplace going daily: one coffee, one bite and one smile at a time. It’s our purpose. Our world-class brands and service are something to relish. We’re international with wide national networks. Our solutions are attendant-free, so they’re safe. We never stop innovating!
Key Responsibilities
- To own the performance and relationships with each and every client, as if it were your own business.
- Build solid account plans to ensure we are consistently delivering on service and revenue targets.
- Be the direct contact for any challenges or escalations within your accounts. All clients need one point of contact to resolve any challenges.
- Passionate about delivering service and solutions with a real eye for detail: understanding the importance of delivering a branded solution.
- To be able to create and deliver management information that is accurate and beneficial to internal and external parties on a regular basis as agreed with the client.
- Have full accountability for multi-million pound account P&L’s, with all detail fully understood, so that solutions can be identified to make improvements where necessary.
- Analyse account performance on a weekly, monthly, quarterly, and yearly basis, whilst continually adapting the actions or direction required to ensure your accounts perform for Client and Selecta.
- Develop strategies and tools to ensure each account is managed effectively and influencing internal departments that are impacted
- Develop contacts and build relationships with key decision makers and influencers within each account, to ensure each account can be managed effectively.
- Ensure all activity is documented within CRM, to provide full visibility to the business.
- Ensure all new machine placements or changes to contract are successfully mobilised inline with client requirements, by ensuring all internal processes are completed on time and the client is always kept in close communication.
- To lead and facilitate client business reviews on a monthly or quarterly basis in a professional manner, whilst building a strong rapport with the client, to ensure we are their best business partner. Easy to work with, whilst delivering great results.
Please apply for consideration- we look forward to reviewing your CV.
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
Requirements
- Proven experience in National Account Management experience, managing a portfolio of clients worth at least £2million
- An understanding of the technical service industry for Coffee Machines would be advantageous.
- Experience of using a CRM system to give visibility of activity and opportunity (accurately)
- Track record of building large multi million pound accounts successfully, within a Business to Business environment
- Ability to communicate (orally and in writing) concisely, logically, and effectively to internal and external parties
- Experience working with large contract caterers and FM companies (desirable)
- Experience working with public sector and transport, also desirable
- You will also have strong systems skills, high numeric and analytical skills.
Benefits
- 25 days holiday pa + bank holidays
- Security of 5-weeks paid sick leave
- Development opportunities available and clearly mapped career paths
- You’re supported by a strong leadership team
We look forward to receiving your application!
At this stage we can only accept applications for individuals already living in the UK and with the right to work in the UK. In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce, and we therefore welcome applications from all backgrounds and all sections of the community.
