Museum Tour Guide United Kingdom
Job description
Reports to: Museum Management Team
Department: Museum & Tour
Job Type: Casual
Location: Old Trafford Stadium
Salary: £10phr
The Role:
To deliver engaging and entertaining tours of the Museum and stadium which detail the rich history of the club and create memorable experiences. Must be enthusiastic and passionate with a strong customer service background and a good up to date knowledge of Manchester United FC.
Key Responsibilities:
- To carry out the tour using the script provided as a guideline and answer relevant questions in a timely manner.
- To deliver the highest standards of customer service to all our guests, all the time, acknowledging the variety of languages and cultures that make up our visitor numbers
- To always ensure the security of Tour attendees, as well as the security of the Stadium
- To engage with guests regarding the exhibits and exhibitions as they pass through the museum
- To help supervise the flow of visitors in the Museum.
- To deliver talks to members of the public about various topics linked to Manchester United.
- To ensure the Museum is perfectly presentable, clean, and tidy always
- To upsell all ancillary museum products and cross sell other Venue related products.
- Any other duties as reasonably requested by a manager
Experience Required:
- Professional and confident presenting in front of groups
- Ability to read the differences in different groups of people and adapt the tour accordingly
- Exemplary customer service skills gained within customer focused environments
- High standards of personal presentation
- Evolving knowledge of the History of Manchester United
- Proven ability to manage under pressure
- Self-motivated and ability to work independently or as part of a team
- Basic levels of English and maths
- Ability to carry administrative duties, using office equipment and be proficient with Microsoft Office
‘Manchester United Limited is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in our workplace.’
This document is a guide only. The casual worker must undertake any other duties as may be reasonably assigned by Senior and other Executive Management from time to time.
