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Job Summary

A Multi BrandTeam Member works across, BECCA, Origins, Smashbox, GlamGlow and Bumble & Bumble and is responsible for supporting the management team in seeking opportunities to drive sales through consistently remaining consumer focused;

• Consistently deliver Brand service and sales expectations at all times
• Participate and support the management team in eventing opportunities
• Process till transactions effectively, accurately and efficiently; manage queues, as necessary
• Answer the telephone in the correct manner and deal with consumer queries accurately
• Tailor the experience to meet consumer needs providing alternatives and additional items and online, where appropriate
• Adhere to appearance guidelines and personal standards
• Understand and delivering daily and weekly Brand KPI’s
• Engage and communicating effectively with consumers providing accurate advice across all categories
• Effectively and efficiently deal with stock queries from consumers
• Effectively deliver Services as required
• Use social media to engage with consumers and maximise sales opportunities

• 
  Identify features and benefits of products across all categories providing consumers with relevant information

• Demonstrate a thorough understanding of the Brand and product

• Adhere to all Store/Company retail standards

• Maintain housekeeping standards

• Support the management team with visual merchandising changes, adhering to guidelines

• Maintain an up to date awareness of new stock, best sellers, out of stock categories and layouts

• Identify faulty stock where appropriate, and take appropriate action

• Follow Company/Store procedures when receiving, checking and unpacking deliveries and actioning stock movements

• Store stock as per guidelines and procedures

• Accurately and effectively follow stock counting procedures, when required

• Effectively follow the replenishment process within agreed timeframes

• Accurately action promotions and discounts as per guidelines and/or instruction

• Adhere to the daily/weekly deployment rota

• Keep abreast of Company/Store information by means of workplace, team briefs, newsletters or any other forums the Brand utilises

• Adhere to all communicated company standards, Policies and Procedures

• Offer support and assistance to colleagues where appropriate whilst ensuring own responsibilities are fulfilled

• Treat colleagues as consumers and provide them with the best service possible

• Act as a role model and encourage colleagues to achieve agreed standards

• Take personal responsibility and ownership for development

• Understand the company culture and promote the Brand image at all times

• Seek opportunities to share best practice in order to benefit the store

• Display a high standard of conduct, performance and behaviour at all times, in line with company guidelines, policy and procedure

• Adhere to store/company Security Policy and Procedures and take personal responsibility

• Adhere to store/company Health & Safety Policy and Procedures ensuring compliance to legal responsibilities and obligations

• Report observed hazards/maintenance issues to management

• Follow fire safety procedures and understand how to use associated equipment safely

• Demonstrate continual awareness of all Health & Safety requirements relating to lifting, carrying and effective use of ladders/steps etc

• Follow and help to organise evacuation/emergency procedures where appropriate

Multi Brand Specific Requirements

• Understand the principles of make-up artistry, beauty therapy and hairdressing, to deliver a personal shopping experience which meets the consumers beauty needs

• Curates looks to inspire the consumer and provides authentic and unbiased advice and product recommendations

• Build relationships and work in partnership with Boots Beauty Crew colleagues; sharing best practice, product knowledge and working collaboratively to achieve the same goals

• Actively participate in store theme days, events, new product launches, keeping aligned to the marketing calendar

Person Specification

Essential

Please note: the success of your candidacy would be on contingent on completion of the next stage of the recruitment process – requirements of the role & completion of your video assessment. If you require any adjustments to our recruitment process because of a disability or for some other reason, please ensure you contact 0800 917 1399 as soon as possible.

Qualifications

• While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
• All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Job: Retail - Store
Primary Location: Europe, Middle East, Africa-GB-ENG-London
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 230376

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.