Movologist (Call Centre Advisor - Remote) Remote
Job description
We are looking for talented, multi-skilled and resilient team members to join our contact centre team! This role supports our customers to move homes easily and smoothly, or assist them when they need to review a bill for their property. The ideal candidate will have exceptional customer service skills and experience of working in a contact centre environment or similar.
Who we are:
Movinghub is a technology company specialised in moving home & home services. Since its establishment in 2010, Movinghub has revolutionised the difficult moving home process and the way consumers access home services.
Movinghub is a proptech platform that enables businesses to extend their service proposition and offer their customers a wide variety of essential home services. These services can be conveniently arranged online or with Movinghub’s unique Movologist concierge service. Currently in Australia, New Zealand, USA, and the UK, the Movinghub technology has moved over 1.5 million customers.
We pride ourselves in moving customers in a simple, automated, and completely user-friendly way. From essentials like electricity, gas, internet, and water right through to packing, cleaning, council tax, removals and more our team’s aim is to always assist our clients with convenience and excellence. With Movinghub, customers can arrange multiple services with market leading providers to make their move a breeze and the enjoyable experience it should be.
What’s involved:
Are you a true Movologist? Join our mission to become the leading international moving platform. We help people move home by providing a connection service for services such as internet, utilities, home security and much more. Our partners are carefully handpicked to only offer the best services in their market.
As a Movologist, your responsibilities will include:
- Communicating, problem solving, and encouraging people to make informed decisions.
- Analysing initial conversations with customers to develop a recommendation of products, plans, and services that address their needs.
- Maintaining a customer-solutions focus at all times, to deliver the best possible outcome for both our customers and the business.
- Leveraging the Movinghub platform to ensure compliance is met.
- Demonstrating resilience and persistence during difficult conversations.
- Building and establishing relationships with customers with rapport and trust.
- Demonstrating high-level problem solving and objection handling.
We are looking for someone who...
- Has proven ability to problem-solve, with a first call resolution mindset.
- Has proven ability in supporting people to make informed decisions.
- Has high attention to detail.
- Has experience with working independently, meeting targets, and is used to a culture that is sales and customer service driven.
- Is trustworthy and dependable.
- Is eager to learn new skills and respond well to coaching and development.
- Enjoys an online team culture where, apart from completing your own sales, you contribute to the overall team and success of the business.
- Is resilient, persistent and with an inquisitive nature that has nurtured your proficient sales and service skills.
Relevant and Experience:
- Call Centre Sales
- Customer service experience in the selling/provisioning of energy, broadband, insurance and/or other home-related products and services
- Excellent communication skills - verbal and written
What we can offer you:
Movinghub is a leader in the utility and essential home services industry. It has a proven track record and a modern cloud-based solution that is worlds ahead of other systems within the market. Supported by an active hands-on executive team, this is an opportunity to have a real impact in the utility and move solutions marketplace.
Besides that, we offer:
- A competitive salary.
- Incentive program.
- A flexible and remote work schedule that provides an opportunity to work from office with some flexibility to work from home when needed.
- Reward and recognition for top performers.
- An exciting work environment built on success, recognition, teamwork and fun.
Does this sound like you?
We're growing fast, and are looking for a smart, motivated, ambitious, hardworking individual to help us lead the change in the move and home services industry. If you want to work with a team of driven, passionate and innovative individuals that genuinely love what they do and want to take the next step in your career, hit the 'APPLY' button below! Then, follow the prompts to attach your current resume and a cover letter addressing the key criteria to this role. We look forward to hearing from you!
No agencies, please.
Job Types: Full-time, Zero hours contract
Salary: £18,205.00-£24,799.00 per year
Benefits:
- Company events
- Employee discount
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Experience:
- Customer Service: 1 year (preferred)
- Sales: 2 years (preferred)
Work Location: Remote
