(Motors.co.uk) Onboarding Executive

(Motors.co.uk) Onboarding Executive Richmond, Yorkshire and the Humber, England

Gumtree & Motors.co.uk
Full Time Richmond, Yorkshire and the Humber, England 20699 - 27499 GBP ANNUAL Today
Job description

We Are Aspire Limited are looking for an Onboarding Executive to support the growth and success of the Gumtree, Motors.co.uk & eBay Motors Group.

Through our brand, eBay Motors Group (eMG), we help car dealers reach millions of in-market car buyers across Motors.co.uk, Gumtree Motors as well as our network of partner sites that includes eBay Motors. eBay Motors Group provides dealers of all sizes with a simple and cost-effective way to advertise their vehicles on multiple sites to ensure they maximise their visibility at every stage of the car buying journey.

The role in a nutshell:

You will be responsible for building and managing relationships with clients to ensure that as a business we’re maximising the potential of the advertising package they have signed up to. This is a fast-paced role where you will be looking after multiple accounts and engaging with clients on a daily basis. Your key responsibilities will include:

  • Welcoming new B2C accounts to the eBay Motors Group platform and Introducing customers to their advertising package
  • Ensuring new clients have the necessary information and technical support to get advertising live in line with internal SLA’s
  • Resolving and escalating any technical issues within a timely manner and ensure the next steps are communicated to the customer
  • Develop an in-depth knowledge of all internal administrative & operational systems
  • Owning the end to end onboarding process including, outbound and inbound calls, case management, feed set up and sales support
  • CRM Management
  • Communicating advertising recommendations and best practices to ensure clients maximise their advertising campaigns to deliver customer response
  • Supporting the sales teams to help reach commercial objectives
  • Liaising Internally and escalating accounts and customer feedback where necessary.
  • Scheduling customer call backs and reviewing customer adverts to feedback advertising performance

After the clients’ first month on the site, they will be assigned to an Account Manager by which point they will be fully accustomed with the site and benefiting from their positive relationship with eBay Motors Group.

What are we looking for?

We’re looking for a sociable, commercially minded individual with strong technical abilities who displays the following attributes:

  • A passion for speaking to new people and building relationships
  • Great communication skills
  • A solution orientated approach to problems
  • A highly organised approach to your work
  • A positive, can-do attitude
  • A customer focussed approach

Perks

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, we offer a variety of comprehensive and competitive benefit programs to meet your needs.

That's why we're pleased to offer all employees full access to our comprehensive benefits package. This includes:

  • 25 days holiday per year increasing with length of service.
  • Summer Working Hours (Fridays 16:00 Finish) through July & August.
  • Access to Aspire’s health & wellbeing plan.
  • Personalised learning and development.
  • Opportunity growth within the business.
  • Hybrid working, (2 days in office, 3 days at home)

Job Type: Full-time

(Motors.co.uk) Onboarding Executive
Gumtree & Motors.co.uk

www.gumtree.com
London, United Kingdom
Hugh Hurley
$25 to $50 million (USD)
201 to 500 Employees
Self-employed
Internet & Web Services
2000
Related Jobs

All Related Listed jobs

Assistant Planner
Michael Kors London, England 38036 - 45000 GBP ANNUAL Today

Partner with the Buying team to maximize sales and profit by monitoring sales and stock penetrations on key programs as well as clearance and aging by door.

Undergraduate Education Teaching Fellow
Croydon Health Services NHS Trust Croydon, England 33361 - 36080 GBP ANNUAL Today

At least 50% of the post holders time will be spent on teaching activities in the acute specialties with the opportunity to focus on emergency medicine or T &

Finance Business Analyst
Depop London, England 40205 - 42205 GBP ANNUAL Today

Previous exposure working with senior business stakeholders on budgets and supporting strategic decision making and driving change.

Support Worker
The National Autistic Bristol, England 20048 GBP ANNUAL Today

In turn, we are able to offer a fantastic training package which will assist in teaching you how to provide specialist support. 1 x 37 hour Support Worker.

restaurant manager
Wright Brothers London, England 38000 - GBP ANNUAL Today

Job Type: Full-time

Salary: Anticipated earnings of £36000 to £38000 (including Tronc) depending on...