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Job description

Davies are looking to recruit an experienced Team Manager to join our Field Motor Engineering team in Preston. Joining Davies as a Team Manager means you will manage colleagues, handle escalations, and ensure that all claims are handled in accordance with client requirements. Experience in a similar role is essential.

What you will be doing:

• To ensure Key Performance Indicator targets are reached and maintained
• To handle complex claims in line with client requirements and service standards
• To maintain existing client relationships
• To maintain a level of technical competence in Audatex or equivalent estimating / claims management systems
• Call monitoring / QA
• Overseeing arrangement of inspections with customers
• Dealing with escalations from customers, insurance companies and repairers both via e-mail and the telephone.
• Auditing / QA
• Route planning
• Ensuring work is performed within SLA
• MI Reporting
• Working closely with account management
• To participate and instigate their defined duties within the Business Continuity Plan
• Responsible for leading and managing the team ensuring regular reviews and appraisals take place with appropriate development and growth opportunities identified
• To hold regular team communication, review and planning meetings with staff and Manager and to produce monthly reports to management.
• Acts as a role model and encourage others to take a positive, upbeat attitude to their work
• Inspires others by demonstrating enthusiasm and a focus on making a difference
• Provide consistent and visible support and create an enduring positive culture
• Takes full ownership for the performance of individuals under own managerial area
• Ensure the department has adequate cover at all times, coordinate holidays
• Generation of management reporting to support analysis of Business Performance
• To carry out any other duties as may be reasonably requested from time to time by senior management
• Ensures that operational plans are fully aligned with overall business plans
• Minimises confusion of change by communicating clear reasons for it and explaining the dangers of the status quo.
• Promotes a climate for producing work to high standard
• Models ethical and socially responsible behaviours as an example to others
• Ability to think objectively and with an open mind to support the overall business goals
• Ensure employees adhere to Health and Safety policy
• Direct and manage complex and highly sensitive business and organisational change projects
• Lead by example and promote the Company’s Core Vales
• Full time, Office based role, in order to manage the team based in Preston.

Skills & Experience:

• Excellent management, planning and organisational skills.
• Experienced in managing a diverse administration team.
• Familiar with process optimisation and process driven organisations.
• Familiar in working with contracts and agreements.
• Successful track record in a commercial role.
• Must be a strong confident communicator.
• Strong numerical skills and general commercial aptitude.
• A good negotiator.
• Leadership and motivational skills

If you have read this far, chances are you could be our next Team Manager. Click apply now, or email [email protected] for more information.

INDHP

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Discounted or free food
• Referral programme
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Preston, PR2 9NZ: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Preston, PR2 9NZ