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What do we offer you?

You will be based at our brand new, sustainable head office in Leeds city centre.

We offer a competitive rewards package including:

• Matched pension contributions up to 10%
• A generous Colleague Bonus upto 10%
• 26 days holiday pro rata, plus bank holidays and holiday purchase scheme
• Colleague Mortgage Scheme – capped at 5% until 28 February 2025 with no fees
• Development opportunities & 2 volunteering days per year

Our friendly, supportive culture will help you be the best you can be — now and in the future.

What does the role involve?

Are you an experienced Team Manager and have a passion for coaching and supporting your team to success?

You will be responsible for the delivery of effective and consistent daily operational KPI's of Mortgage Services through leadership and development of a multi-skilled team of specialists, to support our customers who are experiencing financial difficulty, through the delivery of good customer outcomes.

Ensuring all core processes are delivered effectively and efficiently in support of the collection's strategy and that change, and innovation is implemented and embraced to support the Centre of Excellence.

What will you bring to the role?

• Strong leadership/coaching/mentoring skills with the ability to deliver challenging workloads and manage, inspire and influence the performance of others
• Able to deal with the most complex/challenging customer arrears cases using relevant industry experience
• Knowledge and experience of arrears management, from pre-arrears to repossession activities, and interest only end of term customers, and a good understanding of key regulatory requirements (including MCOB13, supporting those who are vulnerable and breathing space) as well as industry best practice.
• Excellent organisation and written and oral communication skills with both customers and colleagues, including explaining complex subjects in a simple way
• Ability to lead and adapt quickly in a fast paced and highly regulated change environment

Why choose Leeds Building Society?

Our business is centred around community, people and society. We're embarking on an exciting period of growth and transformation and have ambitious plans, which are guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.

Our colleagues are at the heart of everything we do and we're extremely proud of our three-star Best Companies accreditation in 2022. This is the highest rating and recognises our ‘world-class' levels of engagement.

Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.