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Job Description Summary

Job Description

At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities.

In Remote Mortgages we nurture our customers through their Mortgage and Protection journey. Our Mortgage Consultant team is key to this, building relationships with our customers at the start of their journey and referring our customers to Mortgage Advisors at the right time.

What we’re looking for:

You’ll be down to earth and engaging, taking time to get to know your customers, so that you can consistently deliver an excellent customer experience.

With a friendly demeanour and the ability to build relationships, you’ll thrive in understanding our customers’ circumstances and identifying how we can best help them in fulfilling their mortgage needs. And don't worry if you haven't any finance or banking experience as full training and support will be offered.

Day to Day you’ll:

The Hours and Location

As a Team we're there for our customers across the full week when they need us. We operate Monday – Friday from 08:00 to 20:00, Saturdays 09:00 – 16:00.

‘Being There’ for our customers means that our shifts have evening and weekend working giving you new options in terms of what your working week will look like.

Initially you’ll be based in our office in Sheffield, but once you're fully competent you could also enjoy a hybrid role - split between home and office, so you’ll have a great work/life balance.

So, if you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

Benefits package

At the heart of all this is our people – we know that you’re what makes the difference to our customers and in turn we offer career development, competitive pay starting from £21,285 with effect from April and also a broad benefits package.

On top of this you’ll get a 4% flex cash pot which you can take as cash or spend on a wide range of options such as:

In addition to this you’ll be eligible for an annual bonus opportunity.

You'll also get the following:

We also have a number of free health and well-being offerings and generous parental and adoption leave policies. Everything is geared to suit your lifestyle, so you can be sure we're investing in your future.

Interested?

As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

If you're passionate about helping customers with their Mortgage and Protection needs, get in touch and apply today we’d love to hear from you!

And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.