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Make communities safer as a monitoring support officer:

Join us as a monitoring support officer and be part of an inclusive and collaborative team, who will help you learn and develop, and progress your career – all while you work together to make local communities safer. This is a varied, hands-on role where no two days are the same. As a monitoring support officer, you’ll assist and support field monitoring officers as they visit subjects in the community and install, calibrate or decommission monitoring equipment in their homes. Your work will help the Ministry of Justice track individuals in the local area and support them to complete their sentences outside of prison.
This role is perfect for someone with experience of working on their feet and interacting with members of the public – from all walks of life – on a daily basis. An ex-postie, for example, or a former broadband engineer, or someone with experience of being a door-to-door salesperson. You’ll be an excellent, personable communicator; someone who can enter a subject’s home and build a natural rapport with confidence and empathy. In making every subject feel respected, you’ll help them and the community they call home to feel safe and secure.
We’ll provide you with all the training you need to quickly get up to speed. You’ll also be supported by field monitoring officers from your very first day and be a key part of a welcoming and inclusive team. With plenty of opportunities to progress into a more senior role as a field monitoring officer (FMO), or within other areas of Electronic Monitoring Systems as a business, this is a perfect chance to kickstart your development by discovering new skills in a position where you can truly learn something new every day. Become a monitoring support officer and discover a career where you can make a meaningful difference to your local community.

This role is offered on an initial 6 month Fixed Term Contract working 19.5, 26 or 32.5 hours per week.

Working hours: You’ll be working on a rotating shift pattern, for 3 – 5 shifts per work between the hours of 17:30pm – 00:00pm with a compulsory shift extension (paid at an enhanced rate) until 02:00am dependant on business needs.

Location: You will be home-based and spend your shift visiting people in communities across your region. CO/CB/NR

Job title:

Monitoring Support Officer - CO/CB/NR Post code

Job Description:

What you’ll be doing:

• visiting subjects’ homes and assisting field monitoring officers to install, calibrate, and decommission electronic monitoring equipment
• completing paperwork in a timely and accurate manner, and ensuring the legibility of any written reports
• ensuring all standard operational procedures are adhered to, and that contract compliance is maintained at all times
• completing ad-hoc duties as and when directed by your line manager
• attending team meetings and regular one-to-ones with your line manager
• helping to ensure the health, safety and wellbeing of both your colleagues and subjects.

What we’re looking for:

• full driving license and Right to Work documents
• ability to work on a shift rota basis (night shifts, day shifts, and part-time hours available)
• friendly and personable, with the ability to put people at ease
• resilience, patience, and the ability to adapt to different circumstances
• an interest in getting out and about, and travelling around to visit people in their own homes
• a willingness to learn, and an attentive and diligent approach to work.

About Electronic Monitoring Systems (EMS)

At Electronic Monitoring Systems (EMS), we’re helping to ensure public safety across the country, and to address the growing concerns about overcrowding in prisons. As part of the Criminal Justice System in England and Wales, we electronically monitor the location of individuals who may pose a risk to people or their property. Using electronic monitoring technology, we help to deter individuals from breaking curfews, and support them to successfully complete their sentences outside of prison. We’re a diverse, supportive and friendly team who want to make a real contribution to society and help make our communities safer.

What’s in it for you?

• company car
• 23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
• company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• access to Level, a financial health platform for Capita Colleagues, offering salary-linked savings, open banking budgeting and early access to your wages
• the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [email protected] or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Colchester

,

United Kingdom

Time Type:

Part time

Contract Type:

Fixed Term (Fixed Term)