Monitoring Engineer - Apprenticeship Kingston upon Hull, England
Job description
We're a continually growing, innovative and multi-award-winning wholesaler and distributor of communications, cloud, billing and hardware products and services.
We work in a fast-paced and exciting industry, where we have forged strategic partnerships and relationships with the UK's top telcos, networks, and vendors, including BT, TTB, Vodafone, Virgin Media O2, EE, CityFibre, Sophos, Microsoft and Samsung.
As a Channel-only business, we never sell directly to the end-user. Instead, we serve a market of independent resellers, which we proudly refer to as our partners.
We offer our partners a market-leading and comprehensive product portfolio, intuitive portals and platforms and a passionate team of industry experts.
We make a complex industry as simple as possible for our partners, enabling them with a commercial platform to sell the latest technologies and solutions to the resilient UK SMB market.
We have huge aspirations to challenge our industry and what we do, and we continuously dream big for the future. As a team of over 750 people, we're all immensely proud to work for a rapidly expanding company with an incredible culture that puts our team members and partners at the heart of everything we do.
- Salary: £18,525 p.a.
- Location: Hessle, Hull - office based with some home working
- Apprenticeship course: Digital Communications Technician Level 3
About the team
We are a market leading, growing, and successful organisation, recruiting for a new Apprentice Monitoring Engineer. As part of an engaging and vibrant team, your days will be varied, fast paced, with a buzz and passion for customer happiness.
About the role
This role is known in our organisation is known as a ‘MAS Technician’ and trust us, this is your typical support technician job, with a lot of elements that make up your day to day working pattern, giving rise to a breadth of skills you will be able to nurture and cultivate during your time with us. As part of being an Apprentice, we will give you exposure to a wide range of tasks and functions to ensure your day-to-day role is diverse and engaging. Whilst this role is home based, you may be expected to travel occasionally to office locations and to attend team days.
The Apprentice Monitoring Engineer will be working in a small team responsible for the architecture, engineering, development & support of monitoring platforms focused on Service Providers (Internet, Managed and Cloud). Responsible for daily support around multiple backend platforms and triaging monitoring issues for a wide range of technologies from Unified Communications, Servers, Network, Storage, Hypervisor etc. The team have direct input into industry leading applications and features that will support the development of the ‘front end’ as well as individual customer applications.
The MAS Technician Apprentice will contribute to the decision making and decisions of the platforms and features as well as maintaining an ongoing awareness of emerging tools, technologies, and trends.
Role responsibilities
- Diagnose and triage support issues for the monitoring systems used by the business
- Undertake day-to-day admin across the systems
- Help Engineer and implement monitoring solutions for customers
- Help Develop features, interfaces, and automation for platforms
- Train and teach customers with regards to the technology, processes, and procedures
- Provide technical guidance and advice when required
- Carry out any ‘ad hoc’ assignments as and when required
- Remain compliant with health and safety company policy and legislation
Essential Criteria
- General IT Experience
- Interest in Technology
- Experience with Microsoft Windows
Desirable Criteria
- Logic Monitor
- Databases (SQL and NoSQL)
- Cloud Platform knowledge
- Ansible
- Jenkins
- Python
- Groovy
- PowerShell
- SNMP Knowledge
- WMI Knowledge
Additional Information
Giacom, DWS and Union Street are part of the same group of companies, bringing together three leading channel solutions in telecoms, cloud software services and cloud billing. Our aspiration is to be the number one supplier in the channel.
Your job role may be focused at one of the brands, but you will interact and impact across the wider group of companies.
What’s in it for you? Why should you come and work for us?
Our benefits consist of; no dress code (you, do you), work from anywhere concept with occasional travel for training or meetings. Work with and learn from experts in the telecoms industry, a wellbeing and engagement team, 'if you want a career with us then grab it' concept, recognition and team/industry events as well as a whole host of other benefits which can be found on our website www.digitalwholesalesolutions.com on our Careers page.
We are an equal opportunities employer, and we positively encourage applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy or maternity.
We aim to ensure that all applicants are provided with the same opportunities during the recruitment process, and, to that end, we strive to comply with the duties placed upon us to make reasonable adjustments as prescribed by the Equality Act 2010. Should you have a disability or long-term health condition and require a particular adjustment to be made to allow you to fully participate in the recruitment process, please ensure you let me know.
Successful applicants will be required to undertake a Disclosure Barring Service (DBS) check, provide two references and proof of right to work in the UK, unrestricted.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and the option to purchase more!
- Pension
- Employees Assistance Programme
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
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