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About the role:

To assist Technicians with the removal and replacement of all types of automotive glass, both commercial and domestic.

To positively promote yourself and your branch in a professional manner on behalf of the Company and National Windscreens.

To achieve and maintain standards of workmanship and performance in accordance with the Company’s training requirements.

To demonstrate pride in your work and to ensure that you follow instructions from either experienced Technicians or the Company’s training team to aid your development.

Customer Service:

• To communicate with customers in a polite, respectful and professional manner at all times.
• Follow the Company’s meet and greet procedure.
• Ensure all technicians’ procedures are adhered to as set out in section 9 of the Company’s procedures manual.

Quality, Safety and Risk Assessment:

• To comply at all times with the standards required by the Company’s ISO quality accreditation.
• To adhere to, understand and be fully conversant with the Company’s Health and Safety policy and to assume a duty of care for yourself, your work colleagues and the general public.
• Ensure adherence to customer Health and Safety working on site regulations.
• You will have been supplied with a company uniform, which must be kept in a clean and presentable condition and worn at all times.
• All personal protective equipment (PPE) must be worn at all times without exception.
• It is your duty to report any infringements of quality or safety to the Company’s Quality, Safety and Training Manager.
• To learn and understand process and procedures involved with job/environment risk assessments prior to commencement of a task to ensure that your safety and the safety of the vehicle are not compromised.

Vehicle Inspection:

• Prior to commencement of your task ensure that the vehicle you are attending is checked in the presence of the vehicle owner, or some other responsible person (pre-inspection) and any damage is recorded and agreed as pre-existing on your defect report document.
• On completion ensure that the vehicle is re-checked (post-inspection) and any damage incurred is recorded on your defect report and agreed with the customer prior to informing your branch manager.

Administration:

• To accurately complete all documentation relevant to your job.
• You will learn procedures and may be responsible for collecting cash when necessary from customers and you are required to hand in all cast at the earliest opportunity to your branch manager/assistant branch manager and to sign for the transfer.
• You must learn and follow the company’s cash handling procedure.
• You will learn and may be responsible for ensuring that should your customer wish to pay by credit/debit card, that you either take the payment if you have a PDQ machine to hand, or alternatively, connect the customer to the branch for payment to be taken.

Flexibility:

• You may be required on occasion to assist an experienced Technician whilst on call, outside of normal working hours.
• You may be required to work beyond your normal working hours at short notice due to the nature of the role and the expectations of customer needs.

In return:

We offer generous holidays, great on target earnings potential, uniform, sodexo discount platform, state of the art technology and equipment, leading training and professional qualifications (fully funded) and the potential to progress.

• Salary: per year

Does this sound like a great opportunity for you? Apply today, we look forward to hearing from you!

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