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Service designers at Deloitte Digital are strategic thinkers with a keen appreciation for the power of human centred design. We play a critical role in reshaping our client’s businesses, by critically investigating all aspects of a challenge, reimagining the user experience for multiple user groups, and developing blueprints that articulate how these experiences will be delivered and fulfilled by the entire organisation - people, process and technology.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

As a Consultant level Service Designer, you will be responsible for understanding the holistic service experience we are trying to create and working out how to bring each individual element of an organisation together in order to make it real. This will involve balancing the potentially competing demands of user experience, technical constraints, operational efficiencies, the overarching strategic vision, and commercial reality. During both design and delivery, you will also work with specialists from across our design practice - Experience Strategists, Researchers, UX Designers, Visual Designers and more.

Your specific responsibilities will include:

• Applying a research-based, design-led approach to scoping and solving complex challenges
• Owning Service Design elements within Mobile projects, with the support and review of your team lead
• Supporting research and design activities across the design process, including:
• Qualitative and quantitative user research
• Gathering and analysing relevant operational data
• Developing personas, journey maps and service blueprints
• Running co-design sessions with users to develop innovative solutions
• Creating low fidelity prototypes to test service concepts for a variety of digital and non-digital touchpoints
• Testing service concepts and gathering feedback
• Thinking strategically, to assess how service concepts meet strategic / commercial / policy goals, and fit within relevant business constraints
• Playing an active role in planning and running client and internal workshops, facilitating discussions with multidisciplinary teams
• Communicating research findings and design concepts accurately and effectively, to both technical and non-technical stakeholders
• Considering accessibility and ethical factors throughout research and design
• Broad understanding of agile delivery methodologies
• Advocating design-led service transformation, and the design process as a whole
• Building key client relationships
• Actively building professional relationships with colleagues and clients to increase your network and broaden your knowledge base within design
• Keeping up to date and building a point-of-view on relevant design, industry, and technology trends
• Proactively collaborating with the Mobile team and contributing to a high performing cross-functional team
• Supporting the Mobile team and Deloitte’s wider Service Design team, in the creation of client-ready presentations and proposals to secure new work
• Actively contributing to the Service Design Craft and Mobile practice by participating and leading community events and activities outside of project work
• Contributing to the development of our service design methods and tools
• Understanding the benefits and additional capabilities that mobile channels offer as well as the technical implications of these
• Keeping up to date with the latest innovations in mobile in order to incorporate these into the mobile ecosystem
• Working with User Researchers to understand how users interact with mobile technology and bringing those learnings into the service
• Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Connect to your skills and professional experience

• Experience applying a range of design skillsets (research, ideation, prototyping) at the level of an end-to-end service and experience
• The ability to understand and articulate how an end-to-end user experience is supported and enabled by people, process, and technology
• A passion for learning about the world, human behaviour, and the motivations that lie beneath the surface
• The ability to tie observations from research to recommendations and actions
• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• Compelling written and spoken communication
• Strong planning, organisation and documentation skills
• An interest in multiple design disciplines and approaches, and the ability to quickly dive into a new domain or process
• A collaborative nature, drawing motivation from effective teamwork

Qualifications

• Strong Microsoft Office skills, particularly Microsoft Word and Microsoft PowerPoint
• Experience using design tools e.g., Figma and Sketch
• Experience using Jira, Confluence, Trello, Miro, Mural and Slack
• Experience working in a Strategy & Service Design role within a multi-disciplinary team (for example, working alongside UX Design, Visual Design, Front-end Development, and/or User Research)
• Bachelor’s degree or equivalent may help but is not essential

Connect to your service line - Consulting

Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors."

• Sophia, Consulting

Connect to your agile working options

Location: London

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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