Job description

iStore is one of Apple’s largest Resellers and Authorised Service Providers with stores across the UK. We understand that delivering a great customer experience can only be done with great people and at iStore we’re always on the lookout for individuals that can really make a difference.

ENTRY LEVEL ROLE - TRAINING WILL BE PROVIDED AT THE START.
No experience necessary. If you have previous Computer and or Mobile Repair experience it is desirable but not necessary.

If you’re passionate about Apple products, solving customer needs, or get a real buzz from hands on problem solving we’d love to hear from you.

As a Mac and iPhone Service Technician you'll be responsible for diagnosing faults and enacting repairs.

At iStore we understand the benefit of staff training and with our ties with Apple, ensure all our staff learn and pass the right qualifications. What we require from you is a can-do attitude and technical aptitude.

So, if you’re not afraid of hard work, learning new technical skills and have some previous technical or repair experience, then you could be just the person we’re after.

Apply with your CV and a Cover Letter. Only applicants that submit a CV with a Cover letter in the supporting documents section will be considered.

Key Qualifications:

Computer and Mobile phone Service Technician

• Previous Computer or Mobile phone repair.
• Experience at an Apple Premium Reseller.
• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.
• Ability to qualify as an Apple Certified Mac and iOS Technician.
• Excellent administrative and quality control skills.
• Flexible with your schedule as work hours will be based on business needs around store opening times.

Job Type: Full-time

Benefits:

• Store discount
• Wellness programme

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Colchester, CO1 1LX: reliably commute or plan to relocate before starting work (required)

Experience:

• Mobile phone repair: 1 year (preferred)
• Computer repair: 1 year (preferred)
• Using Apple products: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location