MND Connect Adviser

The MND Connect Helpline is a service offering people information and support on all aspects of Motor Neurone Disease (MND), including symptom control, practical management, improving quality of life, clinical research, and signposting to other organisations.

This is a vital service where anyone affected by MND can get the right advice and support. This includes people living with MND, carers, family members, health, and social care professionals as well as the Association staff and volunteers.

As an MND Connect Adviser you will be the first point of contact, ensuring people are heard and do not face MND alone.

What are we looking for?

An empathetic individual who has excellent communication skills both written and verbal with the ability to devise and produce written information.

An understanding of terminal illness is desirable; you will need to have an empathetic yet practical approach as you support people.

You will manage a wide variety of enquiries; it is important you maintain a calm and professional approach when dealing with complex queries.

An understanding of confidentiality and data protection is required to ensure information is stored and updated in line with GDPR.

For full role responsibilities please view the job description.

What can we offer?

• 28 days holiday, rising to 33 days after 5 years’ service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
  • Cycle to work
  • Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

How to apply

Please submit a CV and a supporting statement no longer than one side of A4 that demonstrates how you meet the following areas of the role.

• Excellent communication skills both written and verbal
• An empathetic approach when dealing with complex queries

Where experience is asked for, please give one example showing what you did and what it achieved. Where we require evidence of ability, please explain in your supporting statement either how you would approach that particular competency or give an example to support your suitability.

Alternative Applications

We are open to receiving applications via alternative methods, for example if you would like to apply via video or audio format, please send your recorded application, ensuring you cover the supporting statement aspect, to [email protected]

About Us

The MND Association was founded in 1979. Our mission is to improve care and support for people with MND, their families and carers. We also fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We operate a hybrid working environment, together with a high level of trust and performance driven culture, we give staff the freedom and flexibility to work in the best way for them, the Association and, most importantly, people with MND. We are open to discussing the possibility of variable hours, remote or home working, flexible start, and finish times etc.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

Important Information

Please submit your application as soon as possible; due to the high volumes of applications we receive, we reserve the right to close any adverts before the closing date once we have received sufficient applications.

Our selection process will be multi-stage; this may include video call screening, and competency-based interview/s.

We are committed to the Disability Confident scheme and as such, guarantee interviews for disabled applicants that meet the requirements of the role. Reasonable adjustments can be made as required.

All internal applicants must liaise with their line manager before applying.

We request that recruitment agencies do not contact us in relation to this role and do not accept speculative CVs from recruitment agencies/ head-hunters.