Microtricity Team Leader Stroud, England
Job description
Microtricity is Ecotricity’s Feed in Tariff (FiT) department where we help those customers who generate their own green electricity, export it to the National Grid and get paid for it. By helping our customers do this, you’ll be helping to reduce our carbon footprint and help us create a greener Britain. We currently hold around 90,000 Feed in Tariff accounts and have exciting plans to grow this further.
The department itself is a fast-paced environment, dealing with all aspects of the Feed in Tariff from metering & billing, to home moves & general service.
About the Role
We’re looking for a Team Leader to lead a team of Energy Experts, working closely with our Service & Customer Relationship Teams. We want you to really drive performance of your team to ensure the delivery of all departmental process, regulatory and contractual agreements, Levelisation ,Biennial verification, internal and external Audit facilitation & the Energy Saver Plan (ESP) portfolio.
Its an exciting time for the department as we’re in the process of upgrading our CRM systems to improve our customer service and make our internal procedures more efficient – the successful candidate will play a key part in us delivering this.
What you will do…
- Managing the ongoing development of the Microtricity team including managing staff performance against agreed objectives & skills levels
- Lead & implement key departmental processes including Levelisation, Biennial verification, Audit facilitation and ESP procedures
- Seek to develop and implement systems to streamline department processes
- Assist internal stakeholders to find data lead solutions to existing problems
- Ensure regular Personal Development Reviews are completed for all staff and ensure delivery of regular coaching sessions
- Effectively recruit new team members and facilitate their training
- Ensure the team delivers on KPIs including delivering exceptional customer experience to all customers
- Create and maintain strong relationships with the wider business, recognising and delivering improvements for our customers and/ or staff
- Play an active role in key development programs for Microtricity
- Ensure all Microtricity business processes adhere to all relevant FiT legislative guidance and frameworks
- Ensure that underperformance is managed through utilisation of the performance support scheme best practice, in line with our People team’s process and policy
Due to the technical aspect of the role, its desirable to have experience of working with data and various software, as well as people management experience. You’ll also have an outstanding level of attention to detail, with a proven track record of problem solving.
What you will bring….
- A strong leader and exceptional team player who builds open and supportive relationships both internally and externally
- Analytical and methodical
- Strong emotional intelligence - able to utilise a range of management techniques to get the best out of your team
- Positive ‘can do’ attitude, Open, flexible and adaptable approach to work
- Able to effectively prioritise and reprioritise
- Solutions focused and resourceful
- Committed to continual improvement
- Engaging and motivating attitude and style
- Organised and excellent time management
- Is receptive to feedback and acts accordingly
- Creative and innovative
Knowledge, skills and experience:
- Experience of team leadership with a proven track record for motivating others
- Able to visualise, interpret & present data, and advise on strategies to improve company performance based on results
- Substantial level of MS excel skills
- Ability to multi-task and run multiple workstreams, using own initiative
- Analytical skills with the ability to analyse data and support making commercially aware decisions
- Ability to work dynamically and accurately under pressure
- Ability to engage with external regulators and 3rd parties
- Knowledge and experience within Feed-in Tariffs and related renewable frameworks – desirable
- Energy industry literate – desirable
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025
Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2022, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
