Microsoft 365 Support Engineer Edinburgh, Scotland
Scottish Government
Full Time
Edinburgh, Scotland
29102 - 31941 GBP ANNUAL Today
Job description
Overview:
Join us in working together to improve the lives of the people of Scotland
The Information & Technology Services (iTECS) division
Our mission is to support and improve the delivery of public services in Scotland by enabling colleagues in Scottish Government and to make the most of technology and resources and to help them find solutions to their problems.
Right now, our focus is the successful roll out adoption of Microsoft 365 communication and collaboration services across Scottish Government desktop and mobile devices. You will play a valuable role in the rollout, adoption and ongoing support of Microsoft 365 and services including Exchange Online, Intune and Teams Phone.
Looking ahead we are keen to explore additional innovative cloud services which can benefit colleagues in more flexible, hybrid ways of working.
Communications and Engagement
If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the Person Specification – Person_Specification_Band_B_Updated_9.9.22_PDF
Essential Criteria & Qualifications:
WHAT WE CAN OFFER YOU
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
Remote Working
We operate a flexible location policy, with a contractual named base in Scotland of Saughton House in Edinburgh.
Currently the team is working on a hybrid basis typically spending 1 day a week in the named base. If preferred, you can of course spend more time working at the base office (or an alternative Scottish Government office subject to availability). Commuting costs to the named base office are not reimbursed
Benefits
We provide an attractive package with extensive benefits including: -
*** Digital (DDaT) Pay Supplement:
This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.
The Closing Date for applications is 18/06/23.
To apply please submit the following using our online application process: -
Person_Specification_Band_B_Updated_9.9.22_PDF
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.
What happens if I am unsuccessful?
We greatly value the time and effort taken in applying to Scottish Government. If following interview and completing our full assessment process, you are not successful we may be able to offer alternative positions.
Firstly, candidates meeting all criteria but scoring lower than appointed candidate(s) are placed on a reserve list for 12 months. If a matching role is identified, we are able to offer this position without the need for further assessment. Secondly, on occasion a lower grade post may be offered to suitable candidates. Any offers are made in merit order and in line with Civil Service Commission principles on the basis of fair and open competition.
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Join us in working together to improve the lives of the people of Scotland
The Information & Technology Services (iTECS) division
Our mission is to support and improve the delivery of public services in Scotland by enabling colleagues in Scottish Government and to make the most of technology and resources and to help them find solutions to their problems.
Right now, our focus is the successful roll out adoption of Microsoft 365 communication and collaboration services across Scottish Government desktop and mobile devices. You will play a valuable role in the rollout, adoption and ongoing support of Microsoft 365 and services including Exchange Online, Intune and Teams Phone.
Looking ahead we are keen to explore additional innovative cloud services which can benefit colleagues in more flexible, hybrid ways of working.
This is a role with rich learning opportunities. You would be joining at an exciting time where we are investing in growing our team and supporting colleagues’ professional development to broaden their skills while increasing their depth of knowledge with the latest technologies.
Responsibilities:
How will I spend my time ?
Delivering the Scottish Government’s Microsoft 365 Collaboration and Telephony strategies.- Providing and supporting both new and legacy technologies, such as Microsoft 365, that enable staff to collaborate and communicate across the public sector and beyond.
- Participate in the investigation of new and innovative technologies to deliver improvements, savings, and efficiencies.
- Delivery of small to large scale solutions for customers
- Providing first-time resolution by troubleshooting and diagnosing or escalating faults (or both) on a range of IT products, devices, and systems.
- Informing customers on progress and advising on workarounds where necessary, as well as the support and maintenance of end user services.
- Working on-site where needed and resolving technical problems as quickly as possible.
Competencies
Communications and Engagement
Analysis and Use of Evidence
Improving Performance
Self-Awareness
If invited to any interview or assessment the panel will be looking for evidence of how you meet the above competencies. More details on these are available in the Person Specification – Person_Specification_Band_B_Updated_9.9.22_PDF
No formal qualifications are required for this role. We’d love you to apply if you meet the following essential criteria. If you’d like to chat first please get in touch
Experience in a service delivery role to meet challenging service targets. This will include the ability to work with limited supervision, displaying good judgement, strong planning, and organisational skills to deliver services to align with agreed timescales and wider strategic priorities.
- Good analytical skills with the ability to scrutinise issues and draw conclusions and interpretations from the information available to plan and deliver solutions for customers. This includes being proactive in responding to and anticipating sudden changes to customer needs.
- A commitment to continual service improvement; you will be willing to challenge established practices, using evidence to deliver a better service to our customers. This will include streamlining processes and reducing costs to ensure you can focus on delivering support for new business critical technologies.
- Excellent written and oral communication skills with the ability to communicate and engage with suppliers and people across a range of grades and knowledge, quickly grasping the issues and adapting answers to reflect their intended audience.
WHAT WE CAN OFFER YOU
A rewarding role where you grow professionally, have a positive impact (potentially on millions) while enjoying a healthy work-life balance.
Remote Working
We operate a flexible location policy, with a contractual named base in Scotland of Saughton House in Edinburgh.
Currently the team is working on a hybrid basis typically spending 1 day a week in the named base. If preferred, you can of course spend more time working at the base office (or an alternative Scottish Government office subject to availability). Commuting costs to the named base office are not reimbursed
While Staff are assigned to the base office, there may be a need for travel to other Scottish Government offices/other locations depending on assigned work.
Benefits
We provide an attractive package with extensive benefits including: -
- Salary between £29,102 and £31,941
- £5000 Digital (DDaT) Pay Supplement after a 3-month qualifying period ***
- Generous Pension Scheme with employer contributions ranging from 26.6% to 30.3%
- Flexible working arrangements including compressed hours and flexi time, with potential to accrue up to 4 extra days off a month
- 25 Days Annual Leave (increasing in line with service) plus 11.5 days Public & Privilege holidays
- Access to a wide range of courses offered by the Scottish Digital Academy, plus opportunities to gain professional memberships and academic qualifications
- Automatic Membership of the Scottish Government DDaT profession and professional development system
Hear from colleagues discussing Digital Careers at Scottish Government.
Click here to learn more about the full range of benefits you could enjoy.
*** Digital (DDaT) Pay Supplement:
This post attracts a £5000 DDAT pay supplement after a 3 months DDaT competency qualifying period. Pay supplements are temporary payments and are subject to regular review.
HOW TO APPLY
The Closing Date for applications is 18/06/23.
To apply please submit the following using our online application process: -
- A CV (no longer than two A4 pages) setting out your career history, with key responsibilities and achievements, with particular reference to the essential criteria
- A Personal Statement (no longer than 750 words) explaining why you consider your personal skills, qualities, and experience suitable for this role, with particular reference to the essential criteria
We are unable to progress applications which fail to provide clear evidence of meeting the essential criteria in their CV and Personal Statement.
Person_Specification_Band_B_Updated_9.9.22_PDF
DDaT_Recruitment_-_Further_Information
Diversity and Inclusion
Delivering a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives, and backgrounds of everyone in Scotland in our work.
We welcome applications from candidates of all backgrounds, and work to ensure a positive recruitment experience where everyone is treated fairly, and with respect regardless of the outcome.
It’s not essential to be in a similar role right now. You may be working in another field or returning from a career break - the experiences you have gained through this can bring fresh perspectives to our teams and work.
What happens if I am unsuccessful?
We greatly value the time and effort taken in applying to Scottish Government. If following interview and completing our full assessment process, you are not successful we may be able to offer alternative positions.
Firstly, candidates meeting all criteria but scoring lower than appointed candidate(s) are placed on a reserve list for 12 months. If a matching role is identified, we are able to offer this position without the need for further assessment. Secondly, on occasion a lower grade post may be offered to suitable candidates. Any offers are made in merit order and in line with Civil Service Commission principles on the basis of fair and open competition.
The Scottish Government is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via [email protected]
As part of any recruitment process, Scottish Government and associated public bodies collects and processes personal data relating to job applicants and applicants for public appointments.
Personal information you provide in the recruitment process will be made available to Scottish Government and our additional data processors.
Scottish Government
www.gov.scot
Edinburgh, United Kingdom
Nicola Sturgeon
$25 to $50 million (USD)
1001 to 5000 Employees
Government
National Services & Agencies
1885
