Merchant Strategy & Operations Manager, Uber Eats - UK&I London, England
Uber
Full Time
London, England
52500 - 70250 GBP ANNUAL Today
Job description
About the Role
Uber Eats is looking to grow the Operations Merchants team in the UK and Ireland. The mission of the Operations team is simple: make Uber Eats the preferred delivery platform for merchants, couriers, and customers in all cities and towns we operate across the region.
With this role within the Merchant Operations team, you will be responsible for crafting and implementing region-wide strategies and handling business-critical processes. This role will require you to drive product launches, structure experiments and handle a constantly evolving product suite. You will also surface insights and produce recommendations to improve existing or develop new processes and products.
This is not a one-person task though, and to achieve success, you will collaborate with other local and regional operations teams, and most importantly with our commercial teams, who represent the needs and wants of our Merchant partners.
What You’ll Do
- You'll own and iterate on existing, or design and implement new, core operations processes that improve the merchant's experience
- You'll proactively surface opportunities to drive operational excellence and implement and manage processes and product features to capitalize on these opportunities
- You’ll examine issues and opportunities in outstanding detail, use data and insights to recommend sound business decisions and design mitigation plans in the event that the business is adversely impacted
- You’ll work with a diverse group of partners and foster our local needs with them
- You’ll build detailed and clear execution plans and ensure projects continue moving to their completion despite ambiguous conditions and tight deadlines
What You’ll Need
- Bachelor or advanced degree in Business, Business Analytics, Engineering, or equivalent
- Minimum 2 years of substantial experience within an Operations position (e.g. Business Operations, Consulting), having managed stakeholders and proven an ability to adapt to a fast-paced working environment
- Robust data analytics and technical skills:
- SQL
- Advanced spreadsheet modeling
- Passion for solving ambiguous and complex problems
- Ability to translate complex analytics into clear, concise, and actionable communications
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber
https://www.uber.com
San Francisco, United States
Dara Khosrowshahi
$10+ billion (USD)
10000+ Employees
Company - Public
Internet & Web Services
2009
