Mental Health Transport Team Leader Hassocks, England
Job description
BASED at Unit 1 Redhouse Farm, Brighton Road, Hassock for Brighton Hospital
REPORTS TO: Deputy Care Operations Manager (DCOM)
JOB TYPES: Full-time, Permanent
SHIFT PATTERNS:
- 12 hour shifts
- Day shifts 8am- 9pm
- Night shifts 8.30pm-8.30am
QUALIFICATIONS:
- Full UK Manual Driving License (Required)
- Enhanced DBS certificate within the last 3 years (preferred)
BENEFITS:
- Company pension
- Cycle to work scheme
- Refer a friend scheme
- Health Care Cash plan upon successful completion of 6 months probationary period
WHY THIS JOB EXISTS:
To deliver high standards of patient transition care using responsible business practices within a healthcare environment. To support the Deputy Care Operations Manager (DCOM) with the management and development of the team to provide high quality patient transitions.
MAIN RESPONSIBILITIES AND ACCOUNTABILITIES:
- Insist on all aspects of health & safety, monitoring standards on a daily basis to ensure compliance with legislation.
- Act as a role model for quality patient care, the Company values, competencies, policies and procedures on all occasions.
- Be a guardian of the Code of Conduct with the team.
- Monitor the standards of patient care for the team to nurture a learning culture and provide creative solutions to facilitate continual improvement.
- Assist with the recruitment, induction, development and retention of the team acting as a mentor for new team members.
- Act as a conduit for communication between teams and managers for effective engagement and disseminating business information.
- Motivate and demonstrate genuine care for the team through positive professional communication, proficient team meetings, teamworking and coaching.
- Support with the observation and identification of potential development areas within the team’s performance and ensure they have the skill and desire to achieve their objectives and business goals alongside identifying and supporting with the management of poor performance for improvement.
- Manage the accurate implementation of electronic systems for capturing required data, review and resolve issues in a timely manner.
- Assist with the professional administration duties with the needs of the team when transitioning patients on duty.
- Take accountability for own continual professional development and reflective practice for learning.
- Achieve business KPI’s, goals and objectives.
- Ensure all vehicle standards are maintained to the highest level achievable.
- Respond positively to change by supporting and delivering Company new initiatives.
- Supervise rotas effectively to optimise productivity and efficiency balancing the high standards of care for patients.
- Support the role of business development as required ensuring all opportunities are maximised through networking and relationship building with clients and partners.
- Ensure the integrity of the SCUK brand by maintaining high professional standards for the whole team at all times.
- Collaborate respectfully with Company departments to facilitate deployments, audits, checks and standard operating procedures for effective implementation and maintenance.
- Ensure all work activities for the teams are in line with legislation.
- Deputise for the DCOM in their absence.
- Any other reasonable duties as assigned.
SECURE CARE COMPETENCY PROFILE
Our Leaders:
Safety First Level 3
Emotionally Intelligent Level 3
Commerciality Level 3
Unifying Level 2
Rational Level 3
Effective Level 3
Our core team competencies:
Considerate Level 3
Accountability Level 3
Respect Level 3
Empathy Level 3
KEY INDICATORS TO ASSESS DEVELOPMENT TO LINE MANAGER:
- Builds a positive team culture to improve brand reputation.
- Encourage teamwork and best practice across all bases.
- Support with succession.
- Start to perform duties as required by the next level.
- Demonstrates commerciality.
BACKGROUND & EXPERIENCE:
- Previous people skills experience required
- Previous healthcare and driving experience essential.
- Ability to adapt positively to change.
- Able to communicate core competencies and demonstrate them as a role model for the team.
In return, we offer:
Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. Additional training also available. Secure Care UK Ltd is now fully accredited by BILD on behalf of the Restraint Reduction Network. We are really proud to be the first, and as yet, only Secure Patient Transport company in the UK to achieve this high standard of training and care we provide.
Salary: Team Leader £24800-£25300 per annum. £11.20 p/h for days and £12.20 p/h for nights and weekends worked on a 4 on 4 off shift pattern, 2 days 8am-9pm and 2 nights 8.30pm- 8.30am, with an hour unpaid break.(enhanced pay of £1.20 extra per hour for work at a Mental Health ‘place of safety’ and for bed watch activities, supporting ward staff)
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