Mental Health Support Worker - Phone Lines Amesbury, England
Job description
Contract: Permanent – 22.5 hours per week
We are looking for a caring and passionate Mental Health Support Worker to work as part of our Gloucestershire Mental Health Helpline.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Helpline will provide early intervention mental health support to adults living in Gloucestershire who are experiencing mild-moderate mental health issues, including self-harm, to increase emotional resilience, promote safety, improve mental health and wellbeing, promote recovery, and prevent problems escalating.
The service is for anyone who would like support for any existing mental health difficulties and for those who may benefit from a brief, early intervention to promote their wellbeing and prevent problems escalating. The service is also available to friends, family and professionals who are worried about the mental wellbeing of another individual and are seeking advice on how to support them.
How you will make a difference
- I provide a supportive service by telephone, text or webchat
- I provide emotional support to service users
- I signpost service users to other appropriate services
- I follow local procedures to protect individuals from the risk of abuse and harm to self and others
- I ensure I am good communicator, both verbally and in writing
- I record accurately and concisely on files
- I work as a team member, sharing information and supporting colleagues
- I respond to crisis in accordance to policies and procedures
- I report to Line Management any caller/staff issues
- I report to Line Manager and technical issues that may arise
- I act in accordance with Rethink Mental Illness’s Health and Safety and to notify the manager promptly if there are any concerns
- I participate in regular supervision and appraisal and undertake any relevant training as appropriate to the role
- I work with basic computer packages
- I use e-mail and the Internet
More information can be found in the job description attached to our direct advert.
What we are looking for
We are looking for an individual who:
Experience of providing support to people with a mental illness or within another social care setting- Experience of providing an advice, support or an information service, ideally over the telephone
- Experience of dealing with emotionally demanding situations and demonstrating emotional resilience
- Educated to NVQ3 level or above in a relevant discipline or with equivalent work experience
- Level 2 Awards in Introduction to Counselling Skills and/or Level 3 Certificate in Counselling Skills (e.g. CPCAB accredited courses) would be desirable.
Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we would still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
PULSE – your rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc.
Wellbeing support: Our Wellbeing hub that gives physical, and mental health support. We also have an Employee Assistance Programme with access to appointments
Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off.
Planning for the future: We have a contributory pension scheme.
Structured Induction: Onboarding you into the Charity supporting your wellbeing along the way.
£300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
The Recruitment Advisor looking after this role is Rose Adams. If you have any questions about the position, please feel free to drop her an email at
