Mental Health Support - Helplines Remote
Job description
As a Mental Health Recovery/Support Worker - Helplines you will offer people affected by mental illness the support and help they need to regain their confidence and get involved in everyday social and workplace activities. You will be working closely with individuals to achieve their own personal goals and access all the support they need on their recovery journey.
Rethink Black Country 24/7 service offers a free 24/7 helpline for people in the Black Country (Dudley, Wolverhampton, Sandwell and Walsall) who require support on urgent mental health concerns.
Trained mental health support staff are on hand to answer calls from members of the public. We tailor our response to each caller's situation.
This may include:
- Listening, and guidance
- Practical support ideas
- De-escalation of crisis
- Encouragement to explore self-help options
- Community-based resources which may be able to help
- Onward referrals and a follow-up call if require
- Our first response will be to try to avoid the need for a clinical intervention where possible; however, we are working alongside NHS clinical staff who can give support or take ownership of calls where this is needed.
Who we support
Support is available to people of any age living in the Black Country and experiencing urgent mental health difficulties or concerns
Who I am?
- I can make a comprehensive assessment of an individual’s situation and needs; to develop, implement and review risk management plans and devise support plans and activities to meet these needs.
- I have experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity.
- I have a strong working knowledge of mental health and appropriate intervention methods QCF Diploma or NVQ level 3 in Care or Certificate in Community Mental Healthcare (or working towards) or an equivalent qualification.
- I can demonstrate behaviours consistent with the values of the Charity
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Please see further details on our website
You can also follow us on Facebook / Twitter / Instagram and LinkedIn to find out more about the work we do!
Don’t meet all requirements?
If the role sounds exciting to you but your experience, skills or qualifications don’t exactly match every single requirement, we still encourage you to apply, you may be just the right person for our position!
Caring for our people.
We offer a wide range of support. Some of our benefits include:
PULSE: our recognition, rewards, wellbeing, and benefits platform. Providing access to thousands of discounts and benefits including cashback; reloadable cards; savings etc. As well as being able to thank colleagues and nominate them for awards.
Wellbeing support: our Wellbeing hub gives physical, emotional, and mental health support. We also have a BUPA Employee Assistance Programme with access to appointments.
Taking time for you: we work flexibly –you get to choose where you work, managing your own diary. We have generous annual leave, starting at 25 rising to 30 days, plus bank holidays, as well as your birthday off. We also offer the opportunity to buy and sell annual leave.
Planning for the future: We have a contributory pension scheme.
Structured Corporate Induction: Onboarding you into the Charity supporting your wellbeing along the way.
£300 when you introduce a Friend: receive up to £300 when you introduce a friend or family member.
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks for our Black, Asian and minority ethnic and our LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.
We therefore actively encourage and welcome applications from everyone, including applicants with lived experience, those who are Lesbian, Gay, Bisexual, Transgender, Queer (or questioning), Intersex and (asexual) (LGBTQIA+), people with a disability, and people from Black, Asian and Minority Ethnic (BAME) backgrounds.
If you have any questions about the position, please contact -
