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South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

Position:

In this role you will support customers using person centred and psychologically informed approaches by providing information, advice and support for those in or approaching mental health crisis. To contribute to the delivery of a high quality, safe and dynamic service in accordance with our policies, procedures, vision, values and strategic objectives. The post holder is required to work on a 7day rotating shi pattern 3pm – 11pm. The post holder will work within the BCHA Psychologically Informed Framework to ensure that all customers are enabled to make lasting changes which equip them for independent living and work.

You can add real value as part of a team of professionals who build positive, trusting and respectful relationships with people who are preparing to move forward towards independence.

Come and join us. Please send us your application and if you meet the requirements of the role we will be able to offer you a job interview as soon as we can arrange (within the next few days).

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Requirements:

• prioritise the immediate needs of the customers and manage risk;
• provide intensive personalised support and effective case management;
• engage customers in their own recovery and support planning;
• enable customers to access funds and specific support services;
• build professional working relationships and be a good team player;
• have a positive attitude and be solution focused to achieve best outcomes;
• be a resilient, confident, calm, practical & pragmatic person;
• be self-motivated, proactive, empathic and non-judgemental;
• be a good communicator with good listening and questioning skills;
• be organised with good administration and writing skills;