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As we celebrate our 200th year in 2023, we are increasing the investment in our Membership Team to ensure we meet the needs of our members for the next 200! Our 5 year Membership Strategy has been approved, so we are now getting ready to kickstart the extension of our membership services, drive an exciting event programme and deliver a range of impactful projects. To do this, we need great people to join our marvellous membership team! We are looking for individuals who want to work within this new, exciting, driven and engaging function - delivering the best of service to help an array of businesses grow a prosperous, successful and sustainable economy, where both Business and Community thrive.

We’re now looking for a Membership Account Director to join our team on a full-time, permanent basis. This is a senior role within our Membership division.

The Benefits

• Salary of up to £47,000 per annum, depending on experience
• BHSF health cash plan scheme
• Pension
• Life cover (x4 salary)
• 25 days’ holiday plus Bank Holidays (rising to 28 days after 3 years’ service)
• Your birthday off
• 2 volunteer days each year
• Subscription to Headspace
• Cycle to work scheme

This is an exceptional opportunity for a forward-thinking account manager with excellent relationship management skills to join our growing business.

As we continue to build a better future for everyone who lives and works in the West of England, we need your determined business acumen to continue helping our members to thrive and grow.

In return, we’ll equip you with everything you need to lead prosperous personal and professional lives, ensuring you grow as we do!

The Role
As a Membership Account Director, you will grow and engage our membership base for all products and services in Swindon and Wiltshire.

Advocating for our member community, you will engage them in our core strategic themes of innovation, skills and productivity, green, climate and international trade as well as in the design and the delivery of place-based projects.

You will also retain and grow Initiative level clients and lead the delivery of member engagements to enable them to see additional value in their membership, outside of the Initiative Agenda.

Additionally, you will:

• Develop a budgetary agreement and monitor spending
• Manage and support your team to deliver their goals
• Represent Business West in the media and press
• Assist with the development and launch of new products

About You
To be considered as a Membership Account Director, you will need:

• Experience managing large account portfolios
• Experience in professional client relationship management
• Experience hitting sales targets
• Experience using CRM Systems and other software to manage customer accounts
• Experience using LAER (listen, acknowledge, explore & respond)
• Strong project management skills
• Excellent communication, interpersonal and negotiation skills