Member Support Officer Remote
Job description
In order to apply for this job you must submit your application via the following link:
https://careers.ikrut.com/b63f68ed-8344-40bb-b925-e795f8422aff/0/jobs/a/74026?src=indeed&v=638272656993751859
Part time, 28 hours per week across 4 days
Starting salary – £23,015 (£28,769 fte) rising to £24,226 (£30,283) per annum plus attractive benefits package
Our range of excellent benefits include *39 days holiday allowance including bank holidays in addition to 4 days Christmas closure, *21 hours wellbeing leave, gym contribution, generous pension scheme, commitment to personal growth through funded learning and agile working allowance.
You will be based remotely (at home) within the UK in line with our agile working policy with the view to attend meetings in our office spaces in London and Haywards Heath when required.
* Applied pro-rata if working part-time
Job summary
Are you looking for a new role that puts members at the centre of everything you do? Do you have experience in providing excellent customer service?
We are looking for a proactive individual who will be the first point of contact for our members, ensuring all enquiries are handled efficiently and effectively, providing members with an excellent member experience.
The role holder will be responsible for ensuring the customer relationship management database (CRM) is kept up to date and accurate and ensuring compliance with GDPR, membership audits and NAHT’s Constitution and Rules and membership terms and conditions.
Person specification
We are looking for an enthusiastic individual with experience of working in a busy customer/ member centric environment, providing a high level of customer service over the phone and in writing.
The post holder will need to have experience of using a customer relationship management database (Dynamics365) to record member interactions and manage membership data.
Attention to detail and the ability to follow multi step processes accurately and repetitively and working to deadlines and tight KPI’s is essential for this role.
About us
NAHT represents more than 37,000 school leaders in early years, primary, secondary/post primary and special schools, making us the largest association for school leaders in the UK. Our members consist of all categories of school leaders. We provide representation, advice and training for school leaders in England, Wales and Northern Ireland. We use our voice at the highest levels of government to influence policy for the benefit of leaders and learners everywhere.
NAHT is an equal opportunities employer. We’re committed to promoting a diverse and inclusive workplace where we can embrace and value individuality. We are committed to employment practices that promote diversity and inclusion and encourage all applications regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. Should you need any adjustments to the recruitment process, at either application or interview, please contact the HR team.
The closing date for receipt of applications is midday on Thursday 24th August
First interview – 5th September (via Microsoft Teams)
Second interview – 13th September (in our London Office, Millbank Tower)
Applications from agencies will not be accepted.
Job Types: Part-time, Permanent
Salary: £33,774.00-£35,551.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Free or subsidised travel
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sabbatical
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Application deadline: 24/08/2023
