Member Services Officer Birmingham, England
Job description
About us
We are a professional, collaborative and transparent organisation.
Our work environment includes:
- Modern office setting
- Work-from-home days
- On-the-job training
- Safe work environment
Here at Serve and Protect Credit Union (trading name of Police Credit Union Ltd), we strive to develop a 'one team' organisational culture whereby service excellence is the focus of everything we do - establishing clear values and behaviours which help support the continual growth and long term sustainability of our organisation.
Responsibilities:
We are looking for the someone with the following attributes:
- You are self-motivated and well organised
- You are resourceful and able to think clearly in a busy environment
- You have the ability to multi-task and can work well on your own initiative
- You have a good work ethic
- You have great communication skills
- You are a good listener with a willingness to help people
- You love the idea of working in a team
Responsibilities include:
Responsible for meeting the needs of our members in a polite, respectful and efficient manner ensuring their first impression of the Credit Union is first-class
Meeting KPIs and targets set for you by the Finance & Operations Manager
Responsible for keeping emails up to date and replying to our members promptly
Responsible for setting up new members in a timely manner
Ensuring details are accurate when setting up accounts and updating existing members records
Accurately filing electronic and hard copy documents
Dealing with incoming post and circulating to the relevant departments
Ensuring outgoing post is sent daily
Handling member account closures
Setting up direct debits
Taking Debit Card payments from our members
Carrying out reporting and updating accounts upon review of report, e.g. New Member, Youngster, Dormant Accounts
You will undertake regular training and be knowledgeable about all products and services
Promote the Credit Union products and services to our members and potential membership
Promote the Credit Union products and services to our members and potential membership
Have an understanding of the Credit Union policies and procedures
Comply with data protection legislation and to maintain strict confidentiality and security in dealing with all information relating to the Credit Union and its members, in accordance with policies and procedures
To work to the policies and procedures including relevant legislation and guidelines set down by the Credit Union, the Financial Conduct Authority, TCF principles, the Consumer Credit Trade Association the Financial Ombudsman Service & the Data Protection Act 1998 and any other appropriate service standards
Assist with training new members of staff
You will be expected to work effectively with other departments in order to make a positive contribution to the work of the Credit Union
Undertake additional training as and when required.
Positively contribute to the culture of the Credit Union
Any other duties that may reasonably be requested by the Credit Union
The Required Experience?
· A minimum of 1 years’ experience in a customer service role.
· A minimum of 1 years’ experience in a customer orientated environment
· Proficient in MS Office
Job Types: Full-time, Permanent
Salary: £19,866.00-£23,094.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
COVID-19 considerations:
All areas are cleaned daily.
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Service: 1 year (required)
- Office Administration: 1 year (preferred)
Work Location: Hybrid remote in Birmingham, B26 3EA
Application deadline: 09/06/2023
Reference ID: MSO/MAY2023
