MEM/Intune Engineer Newcastle upon Tyne, England
Job description
Balfour Beatty are currently looking for a MEM/Intune Engineer to join our Enabling Functions team based in Newcastle upon Tyne
Within this role you'll be part of the End User Technology team, resolving IT service support calls escalated, as well as keeping Windows 10/11, Android, and Apple devices up to date, secure and compliant.
The Intune engineer’s main responsibility will be for the management of Mobile devices (Apple and Android) throughout their lifecycle using Microsoft Intune, as well as Samsung Knox/KME. This includes the deployment of applications, management of policies and compliance and reporting.
The Intune engineer will also have responsibility to support Intune across Windows devices, as well as the day-to-day diagnostics, and support across the end user technology stack.
The engineer will delivery exceptional customer service to our users, as well as improve and create new processes across teams to ensure the smooth running of the service.
What you'll be doing
As a MEM/Intune Engineer you will have the following accountabilities:
- Create/modify Intune configurations for the managed endpoints
- Authoring, troubleshooting, and supporting automation scripts,
- Assist in maintaining overall endpoint health and device compliance through use of Intune,
- Troubleshoot endpoints (Android/iOS/Windows), participate in day-to-day operations, including ticketing
- Ensures that appropriate standards are adhered to, providing technical support, and undertaking technical project work and where applicable producing relevant documentation
- Support Balfour Beatty Team Leads in delivery of operational IT Services
- Interface with IT Services Teams to ensure system integration and consistent approaches maintained
- Ensure team compliance with configuration control requirements within the IT Services’ architecture
- Operate Service Delivery Toolset in line with operating procedures
- Assist IT Services design team with the deployment and analysis of new technologies and enhancements to existing systems
- Operate within the Balfour Beatty change management process.
- To provide technical expertise in the delivery of fixes, changes and upgrades to the IT Infrastructure
- Interact with the Service Desk to resolve incidents within SLAs and undertake problem management
- Proactively identify operational problems and contribute to their resolution
- Proactively contribute to overall team objectives, responding effectively to new directives
Who we're looking for
You will have the following:
- Knowledge of the MEM Suite of tools, including experience with Intune and MECM,
- Good experience with Microsoft 365 and Microsoft Azure,
- Experience managing mobile devices in the enterprise, both Android and Apple, including the deployment of applications, policies as well as reporting and compliance.
- Proficient in PowerShell,
- Good interpersonal skills that enable working relationships to be developed at all levels across the business and within IT Enabling Functions
- Ability to document processes, changes, and new technologies,
- Good planning, organisation, and analytical skills
- Ability to work under pressure and to agreed targets
- Demonstrates teamwork at the highest level
- Willingness to learn and embrace change
- Accuracy and attention to detail
- Demonstrates the Balfour Beatty Behaviours (Talk Positively, Collaborate Relentlessly and Encourage Constantly, Make a Difference, Value Everyone)
- Experience using Configuration Manager, Autopilot, Azure Active Directory, Active Directory, Microsoft 365, and Azure,
- Process driven and excellent at problem solving,
- Good communication skills, and excellent customer service,
Why work for us
Day in, day out, our teams deliver amazing projects in challenging conditions; developing, managing and maintaining the vital infrastructure and public spaces that modern economies, societies and communities rely on.
About us
Balfour Beattys Enabling Functions includes our centralised HR, IT, Procurement, Finance, Health & Safety, Sustainability and Comms teams. Together we support Balfour Beatty to deliver projects on behalf of our clients. We operate according to our Build to Last values of Lean, Expert, Trusted, Safe and Sustainable.
At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business. To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.
Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/
Job Reference: BBUK04810
