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JOB DESCRIPTION

JOB TITLE: Melksham & BoA PCN Operational Manager

BASE: Various – Across the Practices and Wellbeing Hubs
(Some remote working)

REPORTS TO: Primary Care Network Manager

ACCOUNTABLE TO: Clinical Director

STATUS: Full time - Permanent Contract

SALARY: £43,000-£46,800

JOB PURPOSE:

The Melksham & Bradford on Avon Operational Manager will be responsible for the provision of leadership and operational management to all roles employed through the Additional Roles Reimbursement Scheme (ARRS). Specifically, line manager to the Wellbeing Team, consisting of Social Prescribers, Health & Wellbeing Coaches and Care Co-ordinators. This will include both clinical and non-clinical staff.

The post holder will support the Clinical Director and PCN Network Manager with management and implementation of identified projects, supporting achievement of the Impact and Investment Fund (IIF) contract targets and other network work programmes.

The post holder will ensure that the additional roles team meet the requirements of the PCN Host employment contracts and the people are fully embedded within both the PCN and Practice teams, providing high quality patient care. They will ensure that practices are sighted on the requirements of the PCN job roles and are kept updated with progress made by the additional roles staff against the contract deliverables. They will also undertake all aspects of line management of the additional roles team, in partnership with the Host practices, including oversight and supporting Host practices with annual leave, sickness, complaints and disciplinaries.

The post holder will support the development of, and compliance with, internal and external policy, procedure and guidelines, clinical governance (where applicable), quality improvement, and working within a delegated budget.

The role will include frequent liaison and engagement with the PCN Practice
Managers, their management teams and will be responsible for collaborating with

PCN colleagues to develop new and innovative services, responding to emerging knowledge and techniques.

The post holder will deputise for the Primary Care Network (PCN) Manager as required.

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Key Responsibilities and Duties:

.

• To develop robust operational plans to implement directives agreed by the

PCN Practices with Network Manager and Clinical Director. o Works collaboratively with teams across the network to deliver a safe and effective service which makes the best use of available resources o Assists in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required. o Is aware of performance and quality indicators for all aspects of

Primary Care. o Convenes and leads relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders.

• To oversee and manage ARRS staff, ensuring that services are delivered according to SLAs and/or Job Descriptions and operational plans. o Leads recruitment of staff in collaboration with Host Practice HR leads, developing job descriptions and personal specifications for new roles identified by the network. o Operationally manages specified staff within the PCN including sickness, absence, performance, professional development, and training. o Liaises with clinical supervisors and additional roles staff ensuring sufficient support and feedback from PCN practices o Ensures that all staff are compliant with Practice requirements by undertaking staff appraisals with support from clinical supervisors where necessary, working in partnership with the practices to contribute to the training needs analysis and workforce development o Management of rotas to ensure services are adequately covered, liaising with practice teams to ensure that they are informed of rotas.

• To implement and maintain PCN services supporting delivery of network contracts and performance targets including: PCN DES specifications, Impact

& Investment Fund (IIF) targets, Enhanced Services, and local contracts. o Ensures they understand the requirements of PCN contracts and aligns additional roles staff accordingly to maximise attainment of contract deliverables o Reports back to practices performance against contract deliverables o Explores new patient pathways in conjunction with PCN staff and practices to support General Practice resilience, contract delivery and enhance patient care

o Contributes to setting KPI’s to monitor services and review these against performance to measure the impact of roles for patients and
General Practice workforce o Works closely with the relevant teams and Practices to support network implementation of agreed service changes, pathways, and quality improvement o Uses business intelligence and clinical data to report on services performance to PCN practices, Network Manager and Clinical Director

• To deputise for the PCN Manager as required

• To support effective mechanisms for clinical governance and quality improvement in clinical practice, in partnership with medical staff and the Host practices, encouraging all staff to recognise their role in governance and quality.

Skills Required for the Post

Communication and relationship skills

The post holder should be able to demonstrate:

• Excellent written and verbal communication skills
• The ability to cultivate positive relationships within the additional roles and wider teams, the PCN practice teams, across the system and organisational boundaries
• The ability to give and receive feedback
• Good leadership, negotiating and influencing skills
• Adaptable communication styles
• Sensitivity to the wider context
• The ability to act as an ambassador for their service, and the organisation as a whole.
• The ability to talk to groups and deliver formal presentations
• The ability to chair a meeting, including by video and teleconference

Analytical and judgment skills
The post holder should be able to demonstrate:

• The ability to provide and receive complex, contentious or sensitive information
• Critical thinking and the ability to analyse and interpret complex information
• The ability to gather appropriate information from a variety of sources
• Confidence in utilising information to find solutions
• The ability to identify appropriate options and recommendations
• The ability to articulate solutions and decisions that impact on service delivery

Planning and organisational skills
The post holder should be able to demonstrate:

• Leadership and motivational skills
• Coaching skills
• The ability to manage own workload and support and guide other team members to do so
• Experience of line management and associated HR functions, such as managing leave, sickness absence, supervision, appraisals, recruitment and training.

• Decision making and prioritisation skills
• The ability to manage the workload in an environment of unpredictable demand and competing priorities.
• The ability to support service and practice development to meet the needs of the local population
• The ability to contribute to longer terms workforce plans, and succession planning

The post holder should be able to demonstrate:

• Good standard of IT literacy and computer knowledge
• Standard keyboard skills
• Ability to travel from location to location across the two Towns

Responsibilities of the Post Holder

• Responsibilities for direct/indirect patient care

The post holder is responsible for:

• Setting an example of professional behaviour expected from all staff members in the service
• Working with senior clinicians to ensure that a high standard of care is provided by the service
• Ensuring that the delivery of the expected targets / key performance indicators for the service
• Ensuring that the service is positively engaged in clinical governance and quality assurance
• Ensuring that the team have information on their own performance and that this is used to improve performance
• Supporting the implementation of service improvements and innovation, working collaboratively with all team members as appropriate
• Ensure patient/public/carer feedback is shared with team members and used to direct service improvement
• Management of complaints about the service
• The investigation and compiling of reports and recommendations in the event of a complaint or incident

Responsibilities for policy and service development implementation

The post holder is responsible for:

• Adherence to policies, procedures and guidelines. It is a condition of your employment that as an employee you adhere to our policies, procedures and guidelines.
• Providing assurance of the adherence to policies, procedure and guidelines by all members of the team
• Supporting the development and evaluation of policies, procedures, guidelines and protocols, including those for advanced practice
• Ensuring national standards, new and existing policies and procedures are assimilated into practice
• Providing assurance that care is delivered to the standards set by the Trust and that clinical audit and service evaluation are undertaken.

• Working collaboratively with other providers / agencies as appropriate

Responsibilities for financial and physical resources

The post holder is responsible for:

• Ensuring that deployment of resources is managed to achieve financial balance, working closely with the Finance and Practice Managers
• Appropriate use of resources with due regard for standing financial instruction and orders
• Responsibilities for Human Resources working closely with the practices HR team
• Responsible for day to day management of a group of staff including the management of sickness absence, rostering, leave, grievance, capability and disciplinary matters
• Responsible for the development of staff in line with development needs identified in their appraisal / other performance reviews
• Responsible for ensuring all staff in the team complete all mandatory training
• Responsible for maintaining own professional development and requirement to take part in appraisals

Responsibilities for information resources (including systems access)

The post holder will be able to demonstrate:

• The ability to investigate and report on NHS Digital Solutions, Ardens

Manager, Eclipse and other Population Management Tools

• The ability to access appropriate information on SystmOne

Freedom to Act

The post holder should:

• Manage own workload within broad guidelines according to demands on the service
• Seek advice as necessary from senior clinicians or other managers.
• Ensure own and others practice is in line with relevant Code of Professional

Conduct at all times.

• Ensure own and others professional/educational/training needs are identified and maintains own and others mandatory and professional updating in order to maintain clinical and professional credibility
• Keep own professional portfolio up to date.
• Contribute to the development of policies, procedures, and guidelines as appropriate

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: o Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Taurus Healthcare procedures and policies, and current legislation

o Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues o Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feeling, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include: - o Participation in an annual individual performance review and Personal
Development Plans, including taking responsibility for maintaining a record of own personal and/or professional development o Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work o Occasionally training may need to be undertaken outside of normal working hours, and off site. o To complete all mandatory training requirements and assist with fire policy/evacuation procedure when necessary.

Quality and Governance:

The post-holder will strive to maintain quality within the PCN, and will: - o Alert other team members to issues of quality and risk o Working with health & care partners from across the ICB area ensuring risks are documented, escalated appropriately and learning is shared across our system partners. o Assess own performance and take accountability for own actions, either directly or under supervision. o Work effectively with individuals in other agencies o Effectively manage own time, workload and resources, escalating issues where necessary o Realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.

Information Governance, Management & Technology:

M& BoA PCN requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.

• All staff are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and

Freedom of information Act.

• Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post-holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties.
• All Information obtained or held during the post-holder’s period of employment that relates to the business of the company and its service users and

employees will remain the property of the PCN and Practices. Information may be subject to disclosure under legislation at the Company’s discretion and in line with national rules on exemption.

• Any breach of confidentiality or computer misuse could lead to disciplinary action, and in serious cases could result in dismissal. Breaches after the post-holder’s employment has ended could result in the practices taking legal action against them.

Health and Safety:

• To have responsibility for health, safety and welfare of self and others at work.

This includes being conversant with Health & Safety policies and procedures and ensuring incidents, accidents and near misses are reported; taking part in the risk management process and carrying out tasks/using equipment only when competent to do so.

• Be responsible for ensuring the general environment is clear of all hazards.

• All staff have a responsibility to appraise themselves of how the prevention of the spread of infection relates to their role. They have a responsibility to ensure they are aware of all relevant policies and procedures in relation to infection prevention and control, and ensure that they comply with them in fulfilling their role.

This job description may be amended by management through consultation with the post holder in order to reflect changes in, or to, the job.

PERSON SPECIFICATION
Job Title: Primary Care Network Operational Manager
CRITERION ESSENTIAL DESIRABLE Tested @ Tested on WEIGHTING

(Should (Could also INTERVIEW APPLICATION FOR EACH possess to do possess) FORM CRITERIA the job) High = 3

Medium = 2
Low = 1

EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS
Clinical Qualification Registered Nurse/ Registered Midwife, ✓ ✓
Registered Allied Health Professional or relevant experience as a social worker

Degree or similar qualification, or sufficient relevant experience at an ✓ ✓ equivalent level to the role.

Masters level qualification in Management. ✓ ✓

SKILLS

Build strong personal relationships and have effective formal and ✓ informal networks

Report writing and providing assurance ✓

Excellent interpersonal skills ✓

Literate and a good all-round communicator with staff of all seniority ✓ levels

Good negotiation skills ✓

Analytical and problem-solving skills ✓

Ability to manage and prioritise own work to meet deadlines. ✓

Ability to work effectively as part of a team. ✓

Good level of accuracy and attention to detail. ✓

KNOWLEDGE/EXPERIENCE

Knowledge and experience of working in primary or secondary care ✓

Understanding of the health care system in relation to commissioners ✓

Understanding and experience of working in the health and care ✓ system,

Managing and monitoring individuals and teams ✓

Converting strategy into practical delivery ✓

Project management ✓

IT and keyboard skills(including Microsoft Office, Microsoft Teams) ✓

Budget management experience ✓

Previous experience of leading change management projects ✓

Working with multi-disciplinary health teams ✓

PERSONAL QUALITIES OR ATTRIBUTES

Demonstrates a high level of integrity ✓

Ability to use own initiative, follow tasks through and work with a high ✓ level of autonomy

Be responsive and agile, adapting to a rapidly changing environment ✓

OTHER JOB REQUIREMENTS

Understanding of confidentiality and Data Protection. ✓

Required to travel to meetings and work from other locations as ✓ required in order to carry out work across the federation

Ability to work flexibly (including some work outside usual hours) ✓

Job Type: Full-time

Salary: £43,000.00-£46,800.00 per year

Work Location: In person

Application deadline: 07/06/2023