Meetings & Events Manager London, England
Job description
JOB SUMMARY:
The Meeting & Events Manager manages employees and daily operations ensuring high-quality customer service by building strong event programming that aligns with the goals of clients and other stakeholders.
In the role you would lead a team of Hosts who serve as meeting and event specialists ensuring planning, space preparation, service delivery and post-event wrap-up activities are delivered with care and quality. In addition to making recommendations on budgets and cost management, this individual also coordinates with clients to resolve complex issues and provide a consistently positive experience through regular engagement and improvement of event processes.
The Meeting & Events Manager also works with teams to track benchmarks and ensure superior performance from the entire meeting and events staff.
DUTIES & RESPONSIBILITIES:
- Manages a team in one or more offices. Provides direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.). Make recommendations on budgets and cost reductions.
- Establishes work schedules, assigns tasks, cross-trains staff, evaluates performance, and develops team's skills.
- Troubleshoots and resolves complex client inquires and complaints that are escalated.
- Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management. Sets achievable goals that are linked to the objectives of the organization.
- Supports Experience Services team to ensure event operations are compliant with safety and facility/property requirements. Ensures smooth event operations; troubleshoot as needed.
- Serves as primary contact with client for meeting & events forecasts and strategies.
- Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction.
- Reviews staff workload and makes proactive decisions to meet the department business demands.
- Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees and/or vendors.
PERSON SPECIFICATION:
- Prior event coordination, customer service or other hospitality experience preferred.
Job Types: Full-time, Permanent
Salary: £45,000.00-£50,000.00 per year
Benefits:
- Company car
- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: Hybrid remote in LONDON
