Medical Underwriter Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
38232 - 42480 GBP ANNUAL Today
Job description
End Date
Thursday 27 April 2023
Salary Range
£38,232 - £42,480Agile Working Options
Job Description Summary
Please see full description below
Job Description
At Lloyds Banking Group, we’re driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.
With over five million customers, and having celebrated our 200th anniversary in 2015, Scottish Widows is one of the UK’s most trusted Life, Pensions, and Investments providers.
We want to ensure this success continues and grows, and in Insurance Customer Delivery we contribute to this success by providing critical services to our customers and supporting them with their insurance needs, whilst ensuring the customer is at the heart of our business.
The Group is striving to be the best bank for customers and to help Britain prosper. We're all responsible for the long-term success of the company - through our individual roles, activities, and achievements. Here in Insurance Customer Delivery, we provide critical services to our customers, supporting them with their insurance needs, along with a focus on ensuring the customer is at the heart of our business.
We currently have an exciting opportunity for a Medical Underwriter within our Scottish Widows Protect Underwriting team. Scottish Widows Protect underwriting is a key risk process to support business growth and provide a comprehensive underwriting service for our customers. Making the right decisions for our protection customers is key to supporting our Protection strategy and business growth and providing a superior support service.
We’ll need you to have previous medical underwriting experience in a Life and Disability Underwriting role, as you’ll be responsible for the assessment of life and disability applications. You’ll assess information from differing sources, such as GP medical reports, and information provided by applicants. It’s a varied and interesting role, where you’ll be making decisions on the best possible terms we can offer to our customers.
Your strong written and oral communication skills will be paramount, to enable you to articulate the reasons behind your decisions to both customers and advisors. You’ll need to show care and empathy when liaising with our customers, ensuring you’re sensitive to their circumstances.
In return we'll offer you a comprehensive package including a generous pension, bonus, and a flexible benefit package you can shape to meet your lifestyle. This includes support for working from home, so we don’t necessarily need you to be in the office unless there is a clear purpose or business requirement.
So if you have the Underwriting experience we’re seeking then get in touch, we’d like to hear from you.
Key Accountabilities –
- Accurate and timely risk assessment of all Scottish Widows Protect applications and evidence up to agreed limits and in accordance with regulatory and reinsurer guidelines and agreed underwriting philosophy and practices.
- Ensure robust and accurate underwriting decisions are made and relevant underwriting evidence requested appropriate to the risk presented.
- Appropriate referral of evidence to Reinsurers, Chief Medical Officer and second opinion when necessary.
- Handle complex Intermediary and customer enquiries and verbal and written service complaints as necessary and in accordance with regulatory timescales and procedures.
- Deliver fair outcomes and ensure the customer is at the heart of the underwriting decision.
- Operate within personal underwriting authority levels and internal Quality Assurance framework.
- Provide technical underwriting support both internally and externally to include support with coaching and mentoring of less experienced colleagues.
- Communicate effectively and build and maintain relationships with all internal and external partners to ensure the right outcomes for all our customers. Build and maintain key wider business relationships and understand how underwriting fits into the bigger picture.
- Identify and drive opportunities for continuous improvement initiatives.
Skills / Knowledge –
- Knowledge and experience of the Protection Market in a Life and Disability Medical Underwriter role.
- Understanding of medical terminology and ability to interpret medical information.
- Excellent written and oral communication skills to articulate reasons for decisions to our customers.
- Excellent relationship skills to liaise with Reinsurers, Chief Medical Officer, Intermediaries, and key partners.
- Excellent analytical skills.
- Ability for succinct and accurate records of underwriting summaries and decisions.
- Ability to take ownership of individual workload and ensure timely completion
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
