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Job Title: Medical Records Administrator
Location: Sheffield Office
Salary: £20,971.60 per annum
Contract Type: Fixed Term Contract, 12 months
Hours: Full Time 37 hours, Monday - Friday

About Us

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.

Role Summary

Responsible for handling Medical Records, enabling referral progression within the operation, and supporting clinical staff with case progression. Scanning and uploading medical records ahead of appointments going ahead, working within a timely manner and working towards delivering on deadlines.

Main Duties and Responsibilities

The primary responsibilities and tasks are:

• Correctly identify an individual's record, following GDPR Guidelines
• Uploading an individual's records to Portal
• Maintaining good records management
• Managing workstream inboxes
• Ensuring records are uploaded within KPI
• Highlighting any risks within the process or system
• Identify and proactively address potential hot spots, to enable achievement of the KPIs
• Maximise efficiency through effective optimisation of offline activities
• Communicate all performance impacts and achievements
• Understand and report on volume demand drivers
• Work closely with key stakeholders to pro-actively identify “hot spots” and take appropriate actions to minimise any impacts
• Maintain up-to-date knowledge and awareness of all relevant information and data pertaining to role
• Conduct other ordinary tasks existing in the department
• Lead by example and be an inspirational role model for the Optima Health values – One Team, We Do The Right Thing, We Are Shaping Tomorrow, Never Too Big to Care

Experience, skills and knowledge required for the role

• Strong communication skills, both written and verbal
• Knowledge and operational usage of key systems e.g. Cisco Finesse, UCCX, Intelligence centre
• Attention to detail
• IT literacy: Able to confidently use MS Word, Excel and Outlook

What We Can Offer you

• Excellent training and development opportunities

• Plenty of career progression opportunities
• Extensive induction with ongoing mentoring and support from some of the top Occupational Health professionals in the industry
• 25 days annual leave + bank holidays
• Buy and Sell holiday scheme
• Pension Scheme
• Share save scheme
• Employee Assistance Programme
• Cycle to work scheme
• Eye care test vouchers
• Annual flu jabs
• Perkbox retail reward and discount scheme
• Life assurance
• Health Cash Plan

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.