Oak Tree Surgery and Pensilva Health Centre

Full Time Liskeard, England 10.56 - 12.04 GBP Today

Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Receptionist to join our expanding friendly and dynamic team.

The Surgery:

Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
We strive to be leaders in the health and wellbeing of our staff and patients
Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
16,700 patients
We receive 13000-15000 incoming telephone calls a month
Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
Excellent IT support systems
In house pharmacy staffed by a Pharmacist led medicines management team
Teaching and GP Training Practice
Remote triage practice using the latest technology to deliver virtual consultations
In house clinical research unit
EMIS Web clinical system

Job Description

To be the primary contact for patients
To ensure patients attend appointments when called by the GP/Nurse
To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
To answer the telephone and make required calls in a polite and professional manner
Candidates should be computer literate and possess excellent communication skills.
To assist with the sorting of patient notes and changing of personal details to maintain efficient records
To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
To assist with general administration
To read the staff noticeboard and emails received to keep up to date with activities
To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
Management of lost property complying with all regulations and the Data Protection Act
To promote a friendly and enjoyable working environment
To work to the set assessment criteria and objectives as set out in the review system
To maintain confidentiality at all times
To report any accidents/incidents to the Practice Manager
To abide by statutory and practice regulations regarding fire, health and safety and security issues
To be able to cover holiday/sickness as and when needed