Medical Receptionist Liskeard, England
Oak Tree Surgery and Pensilva Health Centre
Full Time
Liskeard, England
10.56 - 12.04 GBP Today
Job description
Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Receptionist to join our expanding friendly and dynamic team.
The Surgery:
- Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
- We strive to be leaders in the health and wellbeing of our staff and patients
- Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
- 16,700 patients
- We receive 13000-15000 incoming telephone calls a month
- Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
- Excellent IT support systems
- In house pharmacy staffed by a Pharmacist led medicines management team
- Teaching and GP Training Practice
- Remote triage practice using the latest technology to deliver virtual consultations
- In house clinical research unit
- EMIS Web clinical system
Job Description
- To be the primary contact for patients
- To ensure patients attend appointments when called by the GP/Nurse
- To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
- Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
- To answer the telephone and make required calls in a polite and professional manner
- Candidates should be computer literate and possess excellent communication skills.
- To assist with the sorting of patient notes and changing of personal details to maintain efficient records
- To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
- To assist with general administration
- To read the staff noticeboard and emails received to keep up to date with activities
- To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
- Management of lost property complying with all regulations and the Data Protection Act
- To promote a friendly and enjoyable working environment
- To work to the set assessment criteria and objectives as set out in the review system
- To maintain confidentiality at all times
- To report any accidents/incidents to the Practice Manager
- To abide by statutory and practice regulations regarding fire, health and safety and security issues
- To be able to cover holiday/sickness as and when needed
Personal Qualities - Essential:
- Honesty and Integrity
- Adaptable and personable
- Polite and confident
- Patient focused
- Motivated and proactive
- Ability and resilience to work under pressure
Working hours are 8am - 6pm to cover two full days and two half days per week with additional sickness/holiday cover when required.
Job Types: Part-time, Permanent
Part-time hours: 28 per week
Benefits:
- Company events
- Company pension
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Experience:
- Receptionist: 1 year (preferred)
Work Location: In person
Application deadline: 01/03/2023
