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132 HARLEY STREET Ltd

A Centre of Healing

132 Harley Street, London W1G 7JX

Tel: 020 8057 6410 - www.132harleystreet.com, [email protected]

JOB DESCRIPTION

JOB TITLE: Medical Receptionist

REPORTS TO: The Clinic Manager & Directors of 132 Harley Street

SUMMARY

The post holder will be well presented with good communication skills. Ensure all patients are handed a registration form to complete/update and that all new information is recorded accurately. Making sure all self-pay patients payments are collected on the day of their visit and accurate records are kept of said payments on the system. Answering the telephone and ensuring the smooth running of Reception at all times.

Main Responsibilities to include the following, but not limited to:-

• Ensure all patient registration details are recorded and updated for every patient.
• Ensuring all Consultants & Therapists are updated throughout their clinics as to any messages from external secretaries or patients.
• Ensuring all patient results documents emailed from external secretaries are delivered promptly to the relevant consultant.
• Taking payments from self-funding patients on the day of their visit and ensuring these are entered onto the system & keeping accurate records of payments on the daily sales sheet.
• Raising & sending patient invoices for insured patients to the billing company.
• Typing of Ultrasound Scan reports as necessary duty shared with PA].
• Answering telephone and email queries and directing calls appropriately.
• Sorting the post, ensuring any laboratory results are directed to the appropriate consultant.
• Arranging couriers as required.
• Liaising with the Clinic Manager formatting quarterly Newsletter for our Company Website.
• In liaison as above, searching for relevant news stories and updating Company Facebook page and developing a Company blog.

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CONFIDENTIALITY

The post holder must maintain the confidentiality of information about all patients, staff and other health service business in accordance with the UK Data Protection Act 2018 & UK GDPR.

HEALTH AND SAFETY

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for patients, employees and staff.

RISK MANAGEMENT

All staff have a responsibility to report all clinical and non-clinical accidents or incidents promptly and when requested to co-operate with any investigations undertaken.

EQUAL OPPORTUNITIES

The clinic has adopted an equal opportunities policy and it is the responsibility of every employee to comply with the detail and spirit of the policy.

JRS/March 2016

Updated March 2017

Updated March 2022

Job Types: Full-time, Permanent

Salary: From £30,000.00 per year

Benefits:

• Company pension
• Flexitime

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• London, W1G: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: RECEPTIONIST