Medical Receptionist/Administration Stourbridge, England
Job description
Lion Health currently has vacancies for 2 Receptionists, also known as Patient Services Officers. Patient Services Officers are the face of the dynamic and busy reception team at Lion Health and provide a pivotal link between patients and clinicians.
Applicants must have excellent communication skills and be able to deliver a professional and caring service. They will exercise judgement to navigate patients to the appropriate healthcare professional in an efficient, courteous and empathetic manner. Previous customer service or medical reception experience is desirable but not essential.
The positions are permanent and part time (20-30 hours), with days of the week and working hours being flexible to balance the needs of the business with candidate availability. In addition to core hours, applicants will be able to cover for annual leave and sickness absence.
Main duties of the job
You will meet & greet patients & visitors to Lion Health in a welcoming, cheerful & helpful manner. You will answer telephone calls efficiently and book appointments for patients with the relevant healthcare professional.
You will undertake administration tasks to ensure that working systems and processes across the practice run efficiently. This may include data entry, liaison with Doctors & other departments, processing of Patient Access Requests & distribution of appropriate paperwork for clinics as & when required.
There is scope for advancement by assuming responsibility for On Call Receptionist working with the On Call Doctor to deal with pressing medical requests & urgent appointments, including those for housebound patients.
A further element to the Receptionist role at Lion Health is Medicines Management which involves the processing of repeat prescription requests, dealing with queries from patients & healthcare professionals & liaising with oxygen suppliers.
Applicants must have a minimum of five GCSEs grade 4 - 9, including Maths & English
Job Types: Part-time, Permanent
Part-time hours: 20-30 per week
Salary: £9.50-£11.33 per hour
Benefits:
- Company pension
- Free parking
- Gym membership
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- STOURBRIDGE: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Receptionist: 1 year (required)
Work Location: In person
